User Technician

Overview:
iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact at a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise If you are user focused, we want to talk to you today.

About Us:
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

**Responsibilities**:

- Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.
- Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.
- Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
- Provision user profiles, user environments, directories, access rights and security.
- Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.
- Assist with installation and configuration of hardware, software, etc.
- Assist with Administer phone system infrastructure.
- Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.
- Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.

Qualifications:

- 3-5 years experience required in End User Support and System Support.
- Proficiency with Windows and/or MacOS machines and operating systems.
- Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.
- Ability to simplify complex technical information for an end user.
- Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.
- High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).
- Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

Preferred:

- Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines
- Prior experience with laptop hardware installation & troubleshooting
- Experience with OS and other software installation & troubleshooting

EEO Statement:
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

Compensation and Benefits: