Senior End User Support Engineer

6 days ago

Hyderabad, Telangana, India Cotiviti Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Lead the design, implementation, and management of EUC solutions utilizing Workspace ONE and Intune.
  • Create and maintain policies for device enrolment, compliance, and application deployment.
  • Work closely with cross-functional teams to support mobility, remote access, and endpoint security projects.
  • Diagnose and resolve complex device management and user access issues.
  • Monitor and enhance the performance of EUC platforms while ensuring compliance with security standards.
  • Lead and assist in vulnerability management efforts for end-user devices, ensuring timely patching and remediation.
  • Offer technical guidance and mentorship to junior engineers.
  • Document processes, configurations, and best practices for internal knowledge sharing.

Required Skills & Experience:

  • Over 7 years of experience in End User Computing or related IT infrastructure roles.
  • Extensive hands-on experience with VMware Workspace ONE is mandatory.
  • Strong knowledge of Microsoft Intune and Endpoint Manager.
  • Experience managing Windows, macOS, iOS, and Android devices.
  • Proficient in desktop troubleshooting across multiple operating systems.
  • Experience in vulnerability management, including patch deployment and risk reduction.
  • Scripting skills (PowerShell, Bash) are advantageous.
  • Excellent problem-solving and communication abilities.

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