Information Technology Support Analyst

4 days ago

Thāne, Maharashtra, India Movado Group, Inc Full time

Job Summary

In this role, you will provide first- and second-level support, primarily to our global employees across many different sites in the company, supporting all levels of the organization.

Job Responsibilities

  • Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues
  • Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests.
  • Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
  • Manage deployment and rollout of software and hardware.
  • Maintain an accurate inventory of GIT clients' assets.
  • Create and maintain our knowledge base to support our users.
  • Ensure all our network assets are secured by collaborating with our Cybersecurity team.
  • Update problem management database with timely and meaningful information in accordance with desktop service levels.
  • Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
  • Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
  • Assist in the deployment of desktop PC's and peripherals.
  • On-board new employees with GIT orientation to computer assets
  • Respond to all voice mail and email daily.
  • Develop working knowledge of all desktop applications, and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.
  • Various duties as assigned by the GIT Client Solutions Manager

Requirements

  • Internship / Apprenticeship's degree in Computer Science or related field
  • 2+ Years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows.
  • Fluent in English. Additional languages are a plus.
  • Experience in working with international clients in USA and Europe.
  • Proficient knowledge of Microsoft office, knowledge of SAP is an asset.
  • Experience with Desktop or Help Desk support is an asset.

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