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Marketing-CRM

1 month ago

Bengaluru, Karnataka, India C Krishniah Chetty Group of Jewellers Full time
Job Title: Customer Relations and Marketing Manager
Job Overview:
We are seeking a skilled professional with 3–5 years of experience in customer relationship management and marketing, including leading teams of 10 or more members. This role focuses on managing customer relationships, maintaining a comprehensive information database, and executing impactful online and offline marketing campaigns to strengthen our brand and engagement efforts.
Key Responsibilities:
Develop and implement CRM strategies to enhance customer engagement and retention.
Lead a team of 10+ to execute customer relationship and marketing initiatives effectively.
Manage and optimize the customer journey using CRM tools and data-driven strategies.
Collaborate with agencies to plan and execute social media and marketing campaigns.
Organize and oversee marketing events to boost brand presence.
Maintain customer databases and generate performance reports (MIS).
Stay updated on industry trends and best practices to drive innovation.
Qualifications:
3–5 years of experience in CRM and marketing roles.
Proven track record of leading and managing teams of 10 or more.
Strong knowledge of CRM tools, digital marketing strategies, and campaign management.
Excellent analytical, communication, and interpersonal skills.
Creative problem-solver with the ability to handle multiple projects simultaneously.
Why Join Us?
Be a part of history and innovation. Our story began in 1869 when our visionary founder, Cotha Krishniah Chetty, laid the foundation for a fine jewelry enterprise in Bangalore's British Cantonment. Over 155 years, we have grown into a legacy-driven organization, blending tradition with modernity to deliver excellence.
Joining our team means being part of a rich heritage where innovation, craftsmanship, and customer commitment are at the core. As a member of our organization, you'll have the opportunity to contribute to an enduring legacy, work with passionate professionals, and shape the future of a historic brand.