CRM and Design Consultant

4 weeks ago


Bengaluru, Karnataka, India Zinoti Full time

Company Description

At Zinoti, we specialize in providing bespoke design solutions to turn your vision into stunning reality. Our team of skilled designers and execution team of over 150 workers ensure that every design is executed with perfection. Our in-house experts cover a range of specialties from carpentry to electrical work, allowing us to bring any design to life with ease and great workmanship.

Role Description

CRM Strategy and Management:

  • Develop and implement CRM strategies to improve customer engagement, retention, and acquisition.
  • Oversee the design and maintenance of CRM systems, ensuring they align with the organization's goals.
  • Ensure CRM data accuracy, segmentation, and reporting.
  • Analyze customer behavior and trends to identify opportunities for improvement.
  • Collaborate with marketing teams to align CRM strategies with marketing campaigns.
  • Provide training and support to staff on CRM best practices and usage.

Design Consultation:

  • Work with the design team to create user-centric and aesthetically appealing CRM interfaces, dashboards, and reports.
  • Ensure that CRM and other digital platforms provide an excellent user experience
  • Design and develop wireframes, prototypes, and visual designs for CRM system enhancements.
  • Conduct regular usability testing and implement feedback for continuous improvement of design processes.
  • Provide recommendations on improving design processes for seamless customer interaction with CRM tools.

Qualifications

  • Analytical Skills and Business Process knowledge
  • Sales and Consulting experience
  • Strong communication and interpersonal skills
  • Ability to work well in a team environment
  • Experience in interior design or architecture is a plus
  • Bachelor's degree in Business Administration or related field


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