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Desktop Support Specialist

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Nagpur, India Sharp Brains Full time

Job Details:Position: Desktop Support Specialist L1 (On-site)Role Type: Full Time Onsite Freelance ContractorWorking Days: 5 Days Per WeekContract duration: 4 monthsContract Type: Freelance / B2B contractExperience Required: More than 1 year as IT Support.Site Address: Nagpur, Maharashtra, India (On-Site)Languages required: English (C1), Hindi (C1)This is a hands-on, field-based position focused on supporting IT infrastructure needs including PC deployments, remote hands support for IT hardware staging, and general software/hardware troubleshooting. The technician will provide reliable onsite support across office and technical environments.Duration: 4 months (November 2025 – February 2026)Job Requirements3–5 years of IT field support or hardware/software troubleshooting experience.Experience in:PC deployment, installation, and end-user supportRemote hands staging of infrastructure hardwareDepot workflows and basic network troubleshootingFamiliarity with:ServiceNow, Active Directory, SCCM/Intune, SOTIMicrosoft 365 (Excel, Outlook, Teams, Word, PowerPoint)Dell diagnostics and SupportAssist toolsBasic scripting (e.g., PowerShell or batch – helpful but not required)Physically able to lift 40+ lbs. and travel regionally.Associate degree, technical certification, or equivalent hands-on experience.Key ResponsibilitiesPC & Hardware SupportPerform on-site installation and setup of desktop PCs, laptops, printers, and peripherals.Provide remote hands support for IT hardware staging (PCs, servers, switches, etc.), including physical placement, unboxing, labeling, and power/network connectivity checks — configuration is handled remotely by others.Support device imaging, OS upgrades, and software installations.Depot & Lifecycle SupportParticipate in device lifecycle: receiving, staging, imaging, deploying, and assisting with decommissioning and secure disposal.Support depot operations: diagnostics, hardware repair, device reimaging, and staging of laptops, desktops, and tablets.Perform Dell-certified warranty repairs (if certified) and manage part replacements.Maintain basic asset tracking, including incoming and outgoing equipment.Documentation & ComplianceDocument service activity, imaging steps, inventory usage, and technical work performed.Follow local site SOPs and contribute to updates (e.g., shipping checklists, imaging guides).Ensure work aligns with infrastructure standards, safety protocols, and IT compliance.