InsuranceDekho - Program Manager - Retention
4 weeks ago
Role Overview:
As the Program Manager - Retention, you will play a key role in optimizing partner margins, analyzing insurer grids, and standardizing retention processes. You will be responsible for data-driven decision-making to ensure that insurance partners, segment pricing, and business volumes are aligned to maximize profitability and retention.
Key Responsibilities:
Retention & Margin Optimization:
- Define the ideal margin at a highly granular level across RTO X Segment X Insurer X Partner Location X Partner Type X Monthly Business Volume.
- Evaluate grid changes from insurers and determine which insurer needs to be pushed at what rate for optimal profitability.
- Standardize grid structures for faster in-rate receipt and out-rate delivery. Market &
Competitor Analysis:
- Conduct competitor benchmarking to analyze incumbents, regional players, and market trends.
- Identify and evaluate local and regional insurers' strategies, pricing models, and market positioning.
Product & Process Improvement:
- Own product delivery & process efficiency for faster turnaround time in grid rollouts.
- Implement automation and optimization strategies to enhance grid accuracy and reduce delays.
- Ensure field escalations regarding zero or incorrect payouts are resolved effectively.
What We're Looking For:
- 3-5 years of experience in program management, strategy, or retention roles in insurance, fintech, or financial services.
- Strong analytical skills, with expertise in pricing models, segmentation, and data-driven decision-making.
- Experience in managing insurer relationships, evaluating rate grids, and driving process standardization.
- Ability to work in a fast-paced, high-growth startup environment with dynamic business needs.
- Excellent stakeholder management, problem-solving, and execution skills.
-
Gurgaon, Haryana, India Insurance Dekho Full timeProgram Manager (Marketing) - Founder's OfficeRole Title: Program Manager - MarketingRole Overview:- InsuranceDekho is seeking a Program Manager - Marketing to lead and streamline strategic cross-functional projects in operations and other functions in close collaboration with the Founder's Office.- This role is ideal for a strategic thinker with a proven...
-
Gurgaon, Haryana, India Insurance Dekho Full timeKey Responsibilities:1. Content Strategy & Execution:- Develop and implement a comprehensive content strategy aligned with business and marketing goals.- Oversee the creation of SEO-driven website content, blogs, articles, social media posts, email campaigns, scripts, and marketing collaterals.- Ensure consistency in brand voice, tone, and messaging across...
-
Gurgaon, Haryana, India Insurance Dekho Full timeKey Responsibilities:1. Content Strategy & Execution:- Develop and implement a comprehensive content strategy aligned with business and marketing goals.- Oversee the creation of SEO-driven website content, blogs, articles, social media posts, email campaigns, scripts, and marketing collaterals.- Ensure consistency in brand voice, tone, and messaging across...
-
Retention
4 weeks ago
Gurgaon, Haryana, India Shyam Spectra Private Limited Full timeJob DescriptionJob Description :- Customer Engagement- Customer Retention : Positive Customer engagement to safeguard potential churn threats & retention of customers who have shared a cancellation request.- Basic excel skills to ensure various customer matrix mapping which can be utilised in designing predictive churn programs- To capture detailed...
-
Retention Marketing Manager
1 day ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeJob SummaryThe ideal candidate will have experience in campaign planning, execution, and measurement of KPIs.We are seeking a talented Retention Marketing Manager to join our team at Honasa Consumer Ltd. As a key member of our marketing department, you will be responsible for ideating, building, and executing customer lifecycle campaigns (Automated &...
-
Associate Director
2 weeks ago
Gurgaon, Haryana, India InsuranceDekho Full timeJob Overview:We are seeking an experienced and dynamic lawyer to join our team as an Associate Director. The successful candidate will be responsible for managing legal aspects related to Mergers and Acquisitions (M&A), corporate governance, investor relations, ensuring compliance with SEBI regulations, IRDAI regulations, etc fund-raising activities, and...
-
Manager- Motor Retention
1 week ago
Gurgaon, Haryana, India CoverYou Full timeJob DescriptionJob Overview:CoverYou is seeking a Motor Insurance Retention- Manager to lead our policy renewal and customer retention efforts. The ideal candidate should have experience in motor insurance, team management, and revenue retention strategies to maximize customer loyalty and minimize policy lapses.Key Responsibilities:- Retention Strategy...
-
Sr. Exec- Retention
2 days ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeResponsibilities : Campaign Design & Operations: Ideate, build & execute customer lifecycle campaigns (Automated & Non-Automated) to increase repeat purchase & LTV from existing customers. Manage full ownership of monthly/quarterly/annual sale events on Mamaearth to maximize & deliver on revenue & engagement targets – Campaign planning, execution, launch...
-
Sr. Exec- Retention
1 week ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeJob DescriptionResponsibilities :- Campaign Design & Operations: Ideate, build & execute customer lifecycle campaigns (Automated & Non-Automated) to increase repeat purchase & LTV from existing customers.Manage full ownership of monthly/quarterly/annual sale events on Mamaearth to maximize & deliver on revenue & engagement targets Campaign planning,...
-
Digital Retention Strategist
2 days ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeJob DescriptionWe are seeking a highly skilled Digital Retention Strategist to join our team at Honasa Consumer Ltd. As a key member of our marketing team, you will be responsible for developing and executing customer retention strategies across various digital channels.Responsibilities:Develop and implement comprehensive customer retention plans to increase...
-
Sr. Exec- Retention
7 days ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeResponsibilities : Campaign Design & Operations: Ideate, build & execute customer lifecycle campaigns (Automated & Non-Automated) to increase repeat purchase & LTV from existing customers. Manage full ownership of monthly/quarterly/annual sale events on Mamaearth to maximize & deliver on revenue & engagement targets – Campaign planning, execution, launch...
-
Sr. Exec- Retention
3 hours ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeResponsibilities Campaign Design & Operations: Ideate, build and execute customer lifecycle campaigns (Automated & Non-Automated) to increase repeat purchase & LTV from existing customers. Manage full ownership of monthly/quarterly/annual sale events on Mamaearth to maximize and deliver on revenue and engagement targets – Campaign planning, execution,...
-
Manager - Motor Retention - Insurance
6 days ago
Gurgaon, Haryana, India CoverYou Full timeCoverYou is seeking a Motor Insurance Retention Manager to lead policy renewal and customer retention efforts. The ideal candidate will have experience in motor insurance, team management, and revenue retention strategies to maximize customer loyalty and minimize policy lapses.Roles and Responsibilities :- Develop and execute retention strategies to maximize...
-
Sr. Exec- Retention
1 day ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeSummary of the job description: The ideal candidate will have experience in campaign planning, execution, and measurement KPIs. They must be able to work in a fast-paced and dynamic environment, managing multiple projects simultaneously. The successful candidate will have excellent communication and analytical skills, with the ability to interpret data and...
-
Client Retention Insights Analyst
2 days ago
Gurgaon, Haryana, India Gartner Full timeAbout the RoleWe are looking for a talented individual to support our Global Retention Programs team. As a Service Operations Associate, you will play a critical role in delivering business-critical insights to the organization that will help Gartner identify client retention risks and innovate our retention best practices.Key Responsibilities:Work closely...
-
Retention Marketing Strategist
2 days ago
Gurgaon, Haryana, India Honasa Consumer Ltd. Full timeAbout Honasa Consumer Ltd.We are a leading consumer goods company dedicated to delivering innovative and sustainable solutions for our customers.Job DescriptionCampaign Design & Operations: Develop and execute customer lifecycle campaigns (Automated & Non-Automated) to boost repeat purchases and increase LTV from existing customers. Oversee the planning,...
-
Retention and Satisfaction Manager
2 days ago
Gurgaon, Haryana, India Work Companion Full timeRole OverviewThe Customer Success Executive plays a critical role in ensuring customer satisfaction and retention. This involves providing exceptional customer support, managing accounts, and utilizing analytical skills to enhance customer experience.Key ResponsibilitiesEvaluate customer needs and develop strategies to meet those needsProvide regular...
-
Motor Insurance Retention Leader
2 days ago
Gurgaon, Haryana, India CoverYou Full timeJob OverviewCoverYou is seeking an experienced professional to lead our policy renewal and customer retention efforts in the motor insurance sector. The ideal candidate should have a proven track record in team management, revenue retention strategies, and customer service excellence.The successful candidate will be responsible for developing and executing...
-
Record Retention Director
7 days ago
Gurgaon, Haryana, India Aiprus Software Private Limited Full timeCompany Overview:Aiprus Software Private Limited is a dynamic IT outsourcing company established in 2021. Our mission is to deliver high-quality, cost-effective services to clients worldwide across various sectors.We are seeking an experienced Record Retention Director to oversee and manage document-keeping, retention, and information governance within the...
-
Head - D2C (Acquisition & Retention)
1 day ago
Gurgaon, Haryana, India Wellbeing Nutrition Full timeHead of D2C – GurgaonLocation: GurgaonCompensation: Competitive, based on experienceAbout the Role:We are looking for an experienced, growth-focused leader to drive our D2C business to new heights. This role requires a seasoned professional with 10+ years of experience in scaling high-growth D2C brands. The ideal candidate should have a strong command of...