Property Manager

3 weeks ago

Puducherry, Puducherry, India Nurall Full time

Location: Auroville, India

Are you a highly motivated and skilled hospitality professional? We are seeking a Property Manager to join our team in Auroville to manage our operations. This is a critical role for a self-starter who excels in guest relations, revenue management and operational efficiency. You will be the primary point of contact for guests and a key driver in maximizing our property's success.

About the Role:

This is not a typical 9-to-5 job. Role requires working on morning and evening shifts, allowing you to lead our properties during their busiest hours. This dynamic role requires you to wear multiple hats, acting as a combination of an Operations Manager, Revenue Manager and Night Manager. You will be the on-site leader, ensuring that every guest's experience is seamless and exceptional for our boutique properties.

Key Responsibilities:

·      Operational Management & Guest Experience: Take full ownership of all property operations during your shift. This includes everything from handling guest check-ins and check-outs to resolving any on-site issues or complaints with professionalism and a calm demeanor.

·      OTA & PMS Expertise: Strategically manage our Online Travel Agency (OTA) listings and Property Management System (PMS). You will be responsible for implementing dynamic pricing strategies, updating property availability/amenities/programs and ensuring all booking and billing information is accurate.

·      Revenue Management: Drive revenue growth by actively widening booking sources through online and offline collaborations. Your insights will be crucial in optimizing our pricing and occupancy rates.

·      Cross-Functional Coordination: Collaborate closely with other key staff, including the Admin & Purchase Manager + Management, to align on financial, vendors and administrative matters.

·      Reporting: Provide regular updates to the Owner/Director on guest feedback, operational status and financial performance.

Desired Qualifications  

·      Education: A Bachelor's degree in Hotel Management, Hospitality, Business Administration or a related field.

·      Experience: 1-3 years of proven work experience in a similar role within the hospitality sector with a focus on guest services, front office or operational management.

Language Skills

o   Fluent knowledge of English is required for effective communication with international guests and for managing online platforms.

o   Preferred knowledge of Tamil and Hindi is highly desirable to effectively communicate with local staff, vendors and guests, building a stronger community and resolving issues efficiently.

Why Join Us?

This is an opportunity to be a pivotal part of a lean and efficient team where your multi-faceted role will have a direct impact on the success of our properties. You will have a high degree of autonomy and the chance to shape our guest experience and revenue strategy. We believe in building a team of multi-skilled professionals who can adapt and grow.

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