Support Executive
1 day ago
Position Title: Support Executive Location: Kanpur/Remote Employment Type: Full-time Role Overview We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service experience. Key Responsibilities Customer & Learner Support • Act as the first point of contact for queries via phone, email, or chat. • Provide accurate information, troubleshoot issues, and escalate where necessary. Support Tool Implementation & Management • Lead the rollout and configuration of the support/ticketing tool. • Maintain the system with updated workflows, FAQs, and automation rules. Ticket & Query Resolution • Track, resolve, and close tickets within defined SLAs. • Maintain logs of frequent issues and solutions and convert them into FAQs. Process Improvement & Reporting • Generate reports on query volumes, response times, and resolution rates. • Suggest process improvements to enhance customer experience. Desired Skills & Qualifications Skills Patience to deal with customer queries. Empathy towards Customer requirements and issues. Strong problem-solving and communication skills. Ability to handle multiple queries and streamline support workflows. Qualifications Bachelor’s degree in any discipline. 1–3 years of experience in customer/student support or operations. Hands-on experience with support/ticketing tools (Freshdesk, Zoho Desk, Zendesk, or similar) desirable.
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Support Executive
3 days ago
Kanpur, India EICTA Kanpur Full timePosition Title: Support Executive Location: Kanpur/Remote Employment Type: Full-time Role Overview We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service...
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Support Executive
1 week ago
Kanpur, Uttar Pradesh, India EICTA Kanpur Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Title:Support ExecutiveLocation:Kanpur/RemoteEmployment Type:Full-timeRole OverviewWe are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service...
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Support Executive
2 days ago
Kanpur, India EICTA Kanpur Full timePosition Title: Support ExecutiveLocation: Kanpur/RemoteEmployment Type: Full-timeRole OverviewWe are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service...
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Support Executive
1 day ago
Kanpur, India EICTA Kanpur Full timePosition Title: Support ExecutiveLocation: Kanpur/RemoteEmployment Type: Full-timeRole OverviewWe are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service...
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▷ [Apply Now] Team Lead - Digital Banking
4 weeks ago
Kanpur, India Indbank Global Support Services Full timeJob Description Key Responsibilities: Digital Strategy Execution - Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. - Identify key focus areas to enhance digital penetration across customer segments. Team Leadership - Lead and manage a team of Digital Banking Champions, Team Leaders,...
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Technical Support Executive
5 days ago
Kanpur, Uttar Pradesh, India Trikuta Global Technologies pvt ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per yearJob Summary:We are seeking a skilled and reliable Desktop Support Engineer to provide technical assistance, resolve IT issues, and ensure smooth day-to-day operations. The ideal candidate should have hands-on experience in system support, troubleshooting, and hardware/software maintenance.Key Responsibilities:Install, configure, and maintain desktops,...
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Purchase Executive
2 days ago
Kanpur, India Crowd Sourcing And Support Associates Full timeCompare and evaluate offers from suppliers, Negotiate contract terms of agreement and pricing, ensured timely delivery, Review quality ,Maintain records of purchased products, invoices,Prepare reports **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kanpur, Uttar Pradesh: Reliably commute or planning...
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Tender Executive
6 days ago
Kanpur, India Crowd Sourcing And Support Associates Full timeTo coordinate, prepare and compile bid submission documents in relation to tendering/bidding activities, tender questionnaires and pre-qualifications; - To organize and harness the efforts of all involved departments relating to tendering/bidding activities and contract review; - To coordinate customer’s bid requirements within the various departments such...
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Technical Support Analyst
4 weeks ago
Kanpur, India Technip Energies Full timeBe part of the solution at Technip Energies and embark on a one-of-a-kind journey You will be helping to develop cutting-edge solutions to solve real-world energy problems About us Technip Energies is a global technology and engineering powerhouse With leadership positions in LNG hydrogen ethylene sustainable chemistry and CO2 management we are...
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Support Executive
2 days ago
Kanpur, Uttar Pradesh, India, Uttar Pradesh EICTA Kanpur Full timePosition Title: Support ExecutiveLocation: Kanpur/RemoteEmployment Type: Full-timeRole OverviewWe are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service...
