Support Executive

6 days ago

Kanpur, Uttar Pradesh, India EICTA Kanpur Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Title:
Support Executive

Location:
Kanpur/Remote

Employment Type:
Full-time

Role Overview

We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service experience.

Key Responsibilities

  • Customer & Learner Support


• Act as the first point of contact for queries via phone, email, or chat.


• Provide accurate information, troubleshoot issues, and escalate where necessary.

  • Support Tool Implementation & Management


• Lead the rollout and configuration of the support/ticketing tool.


• Maintain the system with updated workflows, FAQs, and automation rules.

  • Ticket & Query Resolution


• Track, resolve, and close tickets within defined SLAs.


• Maintain logs of frequent issues and solutions and convert them into FAQs.

  • Process Improvement & Reporting


• Generate reports on query volumes, response times, and resolution rates.


• Suggest process improvements to enhance customer experience.

Desired Skills & Qualifications

  • Skills
  • Patience to deal with customer queries.
  • Empathy towards Customer requirements and issues.
  • Strong problem-solving and communication skills.
  • Ability to handle multiple queries and streamline support workflows.
  • Qualifications
  • Bachelor's degree in any discipline.
  • 1–3 years of experience in customer/student support or operations.
  • Hands-on experience with support/ticketing tools (Freshdesk, Zoho Desk, Zendesk, or similar) desirable.

  • Technical Support Executive

    4 days ago

    Kanpur, Uttar Pradesh, India Trikuta Global Technologies pvt ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Summary:We are seeking a skilled and reliable Desktop Support Engineer to provide technical assistance, resolve IT issues, and ensure smooth day-to-day operations. The ideal candidate should have hands-on experience in system support, troubleshooting, and hardware/software maintenance.Key Responsibilities:Install, configure, and maintain desktops,...

  • Mgr, Technical Support

    2 weeks ago

    Kanpur, Uttar Pradesh, India Adobe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Manager - Tech Systems & Business Support

    2 weeks ago

    Kanpur, Uttar Pradesh, India ConveGenius Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Manager – Tech Systems & Business Support (Founder's Office) Location: Noida Office, ConveGenius (Mon to Friday, Work from Office) Function: Founder's Office & Strategy About ConveGenius ConveGenius is an AI-native education infrastructure company transforming how governments, enterprises, and social institutions deliver learning and governance outcomes...

  • Manager - Tech Systems & Business Support

    2 weeks ago

    Kanpur, Uttar Pradesh, India Convegenius Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Manager – Tech Systems & Business Support (Founder's Office)Location: Noida Office, ConveGenius (Mon to Friday, Work from Office)Function: Founder's Office & StrategyAbout ConveGeniusConveGenius is an AI-native education infrastructure company transforming how governments, enterprises, and social institutions deliver learning and governance outcomes at...

  • Marketing Executive

    3 days ago

    Kanpur, Uttar Pradesh, India WARKEM BIOTECH PRIVATE LIMITED Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWARKEM BIOTECH PRIVATE LIMITED is a mining and metals company headquartered in Mumbai, Maharashtra, India. The company operates from UNIT 33 Vadhani Industrial Estate and serves a diverse client base. Known for its expertise in the field, WARKEM Biotech is committed to delivering high-quality solutions to the industry. The organization...

  • Field Executive

    6 days ago

    Kanpur, Uttar Pradesh, India Sparsa Digital Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Regularly visit customers to provide support (Ensure Digital Screens are running smoothly)Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient servicesResponsible for creating Functional and Design Specifications in close cooperation with...

  • Sales Executive

    1 week ago

    Kanpur, Uttar Pradesh, India Green Surfer Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Job Opening: Solar Sales Executive | Sun Shaper Energy – LucknowAre you passionate about renewable energy and sales? Join Sun Shaper Energy, a growing leader in the solar industry, and help us shape a sustainable futureInterested?Send your resume to: Or WhatsApp us at: Location: LucknowPosition: Solar Sales ExecutiveSalary: ₹15,000 – ₹20,000 (Fixed)...

  • Client Relationship Executive

    2 weeks ago

    Kanpur, Uttar Pradesh, India ZA Connects Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionZA Connects specializes in providing a diverse range of services, including lead generation, digital advertising, stock market advisory, web development, sales, marketing, and IT services. The company is committed to delivering innovative and efficient solutions that cater to client needs. With expertise across various industries, ZA...

  • Sales Executive

    2 days ago

    Kanpur, Uttar Pradesh, India Sun Shaper Energy Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job descriptionJob Opening: Solar Sales Executive | Sun Shaper EnergyAre you passionate about renewable energy and sales? Join Sun Shaper Energy, a growing leader in the solar industry, and help us shape a sustainable futureInterested?Send your resume to: Or WhatsApp us at: Location: KanpurPosition: Solar Sales ExecutiveJob Responsibilities:Promote and sell...

  • Senior Executive

    1 week ago

    Kanpur, Uttar Pradesh, India Genesis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.We are currently seeking Senior Executive - Data Management (HR Ops), to join our HR Operations team based in Noida.About us:Technip Energies is a global technology and...