Support Executive
3 weeks ago
Position Title: Support Executive
Location: Kanpur/Remote
Employment Type: Full-time
Role Overview
We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service experience.
Key Responsibilities
- Customer & Learner Support
• Act as the first point of contact for queries via phone, email, or chat.
• Provide accurate information, troubleshoot issues, and escalate where necessary.
- Support Tool Implementation & Management
• Lead the rollout and configuration of the support/ticketing tool.
• Maintain the system with updated workflows, FAQs, and automation rules.
- Ticket & Query Resolution
• Track, resolve, and close tickets within defined SLAs.
• Maintain logs of frequent issues and solutions and convert them into FAQs.
- Process Improvement & Reporting
• Generate reports on query volumes, response times, and resolution rates.
• Suggest process improvements to enhance customer experience.
Desired Skills & Qualifications
- Skills
- Patience to deal with customer queries.
- Empathy towards Customer requirements and issues.
- Strong problem-solving and communication skills.
- Ability to handle multiple queries and streamline support workflows.
- Qualifications
- Bachelor’s degree in any discipline.
- 1–3 years of experience in customer/student support or operations.
- Hands-on experience with support/ticketing tools (Freshdesk, Zoho Desk, Zendesk, or similar) desirable.
-
Support Executive
6 days ago
Kanpur, Uttar Pradesh, India EICTA Kanpur Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Title:Support ExecutiveLocation:Kanpur/RemoteEmployment Type:Full-timeRole OverviewWe are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service...
-
Back Office Executive
3 weeks ago
Kanpur, Uttar Pradesh, India, Uttar Pradesh Airysole Full timeCompany Description Airysole is a leading manufacturer of lightweight PU (Polyurethane) soles, producing a variety of outsoles, midsoles, insoles, footbeds, cork footbeds, and gel heel pads. With the capability to produce complex designs in any color, Airysole operates 5 production lines across two units, spanning 63,000 square feet and producing 4.5 million...
-
Technical Support Executive
3 days ago
Kanpur, Uttar Pradesh, India Trikuta Global Technologies pvt ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per yearJob Summary:We are seeking a skilled and reliable Desktop Support Engineer to provide technical assistance, resolve IT issues, and ensure smooth day-to-day operations. The ideal candidate should have hands-on experience in system support, troubleshooting, and hardware/software maintenance.Key Responsibilities:Install, configure, and maintain desktops,...
-
International Sales Manager
4 weeks ago
Kanpur, Uttar Pradesh, India, Uttar Pradesh MKU Full timeRole: Business DevelopmentDepartment: International Sales (Europe, Brazil, & MENA)Job ObjectiveUnderstand the customer needs in the target market and offer competitive products from our product portfolio. Support our business development, sales, and relationship management initiative to ensure growth in sustainable revenues and number of satisfied customers....
-
Marketing Executive
1 day ago
Kanpur, Uttar Pradesh, India WARKEM BIOTECH PRIVATE LIMITED Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionWARKEM BIOTECH PRIVATE LIMITED is a mining and metals company headquartered in Mumbai, Maharashtra, India. The company operates from UNIT 33 Vadhani Industrial Estate and serves a diverse client base. Known for its expertise in the field, WARKEM Biotech is committed to delivering high-quality solutions to the industry. The organization...
-
HR Executive
6 days ago
Kanpur, Uttar Pradesh, India Vansh Marketing Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThe HR Executive will be responsible for managing day-to-day HR operations, including recruitment, employee relations, payroll support, performance management, and compliance. This role requires excellent organizational and interpersonal skills to ensure smooth HR functions and contribute to a positive workplace culture.Key Responsibilities:Handle end-to-end...
-
Busniess Development Executive
17 hours ago
Kanpur, Uttar Pradesh, India Learn Growth Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionWelcome to Learn Growth – the digital marketing institute dedicated to empowering individuals with the skills and knowledge to thrive in the digital age. Our expert-led courses cover SEO, social media marketing, content strategy, and data analytics. Whether you're advancing your career or transitioning into the digital marketing field,...
-
Field Executive
6 days ago
Kanpur, Uttar Pradesh, India Sparsa Digital Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRegularly visit customers to provide support (Ensure Digital Screens are running smoothly)Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient servicesResponsible for creating Functional and Design Specifications in close cooperation with...
-
Sales Executive
1 week ago
Kanpur, Uttar Pradesh, India Prop-Keys Consulting Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionProp-Keys Consulting Pvt Ltd is a premier Indian real estate service company. We specialize in offering professional consultation services to investors, end-users, and mixed users across the real estate life cycle. Our expertise spans across various aspects of real estate, providing well-rounded and informed guidance. Our global outreach...
-
Ticketing Executive
4 days ago
Kanpur, Uttar Pradesh, India Forever Tourism LLC Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Title: Ticketing ExecutiveCompany: Forever Tourism LLCLocation: Dubai / India (Remote Opportunity)Employment Type: Full-TimeJob SummaryForever Tourism LLC is looking for a detail-oriented Ticketing Executive to manage domestic and international flight bookings remotely. The ideal candidate should have hands-on experience with GDS platforms...