PwC - Director/Associate Director - Customer Consulting (12-17 yrs)

Found in: beBee S IN - 1 month ago


Anywhere in IndiaMultiple Locations iimjobs Full time

Professional and educational background:


- 12+ years of relevant work experience post MBA; MBA from tier 1 business school


- Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and references required


Work experience areas:


Critical must-haves:


- Market sizing and market entry strategy


- Design of Customer Experience/ Customer Service design


- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes


- Contact (Call) center design, conversion rate & process improvement


- Business casing / business modeling experience


- Multi-channel management, retail store operations management


- Sales uplift / revenue growth


-If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)


Good-to-haves:


- Experience with startups / front office technologies / payment solutions


- Digital Marketing improvement


- Loyalty program design and roll out


- Marketing RoI improvement


Core skills & behaviors:


- Strong analytical and problem-solving capability


- Excellent communication skills - verbal, written, leadership communication.


- Strong PPT and Excel skills


- Team leadership - experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)


- Interacting and effectively managing senior client stakeholders


- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude.


Location PAN India (Metro cities)


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