AVP – HR Advisory

4 days ago

India PERSOLKELLY India Full time

The Opportunity:

Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges. Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.  Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy program) working with the HR Business Partner, HR Consultants and Specialist teams where required. Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.  Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have. Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools. Provide the appropriate level of support for Senior Executives providing end to end co-ordination and quality assurance of queries and transaction resolution.

What you’ll do:
Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.

Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary. Apply a risk based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues. Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate. Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE.  Work with the HR business in order to influence appropriate changes. To deliver as appropriate focus groups training and briefings to the business in areas as required. Support HR activities as defined by the HR Service Catalogue

What you will need to succeed in the role:
Essential                 

Practical experience gained in one or more of Employee Relations, IR, investigations & grievance handling. This may have been gained in an HR role or from managing a team of people.  Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others. Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation. A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience. An understanding of the business environment to ensure that advice & guidance aligns with business aims & goals. Employee Grievance handling, Conduct management and workplace investigations. Basic understanding of Employment rules and Disciplinary Proceedings in workplace.

Desirable

Financial Services (or Professional Services) background Studying or completed a CIPD professional qualification (from Level 3 upwards) Experience of managing the people aspects of change programs. 

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