Process Executive
1 month ago
Team Lead / Team Manager
Qualification:
Graduate (exclusion:
BE/BTech/MCA)Responsibility:
Business / Customer:
-- New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support, Authorisations, Binding, quotes and Policy Issue, multiple levels of coding, Agency , broker and Vendor support such as Respond to queries, commision calculations & Pay out, contract renewals, Agent licensing,.
Policy owner services:
Change endorsements, cancellations, rconciliations, wire trasnfers, ACH handing, respond to queries via calls or email regarding any of the indicative trasactions listed above- Claims management Claim registration through calls or emails related to First notice of loss, workers compensation, death claims, medical bill review, medical coding, disability claims, surveyor document review, trasncription, Investigation, Assignments, Fraud management, Legal documents, invoices, Appeals,, Tax compliance.
- Statutory and Legal reporting requirements.
Project / Process:
:
- 100% Process adherence to transaction processing timelines involving Moneyin, Moneyout, Enrollment processes to avoid back dated transactions and other measurable metrics.
- 100% adherence to the legal guidelines as per the business framework.
- Process predefined number of transactions as assigned.
- Meets internal process metrics related transaction processing involving MoneyIn, Moneyout, Enrollment, death, liquidation processing etc, (such as productivity, quality, Consistency Index ) as defined for the subprocesses.
- Adhere to audit compliance ( SAS 70, Statutory Audit) of all relevant processes as laid out in process documentation.
- Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Respond to data requests.
- Adhere to shift handover processes.
- Raise process related issues / concerns on time with process and team leads.
- Record data relating to production statistics, enduser related notes, etc as appropriate.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.
- Provide updates and submit reports related to own area of work.
- Perform rework on policies which were not processed First Time Right.
- Capture predefined policies/amendments in the client system during a business day.
- Record the output in the system provided by Cognizant.
- Highlight process related issues / concerns proactively with TL/TMs.
- Refer to knowledge updates/ repositories to effectively process transactions.
For Voice Processes:
- Answer calls from customers/end users based on agreed time frames.
- Transfer calls involving next level of service to the appropriate department as per the given guidelines.
- First time resolution of issues/queries.
People / Team:
:
- Contribute to and participate in knowledge sharing sessions.
- Complete all mandatory certifications as per the requirement of the business.
- Align individual goals with team objectives (work cohesively with the team).
- Participate and contribute to organizational activities.
- Record own attendance and time sheet related data to ensure correct billing.
- Conduct refresher training.
- Collate team performance data for reporting purposes as and when requested by the Process and Team Lead.
- Completes all mandatory assessment/ certifications as applicable like Antimoney laundering training (AML).
Must Have Skills
- Speaking English
- MS Excel
- MS Word
Good To Have Skills
- MS Office
- Auto - Claims
-
Operation Executive
4 weeks ago
Gurgaon, India Krishna Agro Process Full timeOperation Executive Stock Management Report daily available stock Knowledge of Basic Excel, English or Computer Handling Dispatch of Fruits Imported & Indian Fruits supplier **Salary**: ₹10,000.00 - ₹16,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Gurugram, Haryana...
-
Inside Sales Executive
4 weeks ago
Gurgaon, India Process Nine Technologies Private Limited Full timePosition - Inside Sales Executive Location: Gurgaon (Hybrid mode) **Job Description**: - Identify & research target customers in various industry verticals in India - Connect with the decision makers, typically Senior Executives or CXO level and functional/departmental heads to identify need for Process9 services - Route qualified leads to the appropriate...
-
Process Executive
5 days ago
Gurgaon, India Niftel communication pvt.ltd Full time**Position: Process Associate** (Customer Care Executive) Location**:Gurugram** Employment type**:Permanent** Job type**:Full time** Education and Essential Experience: - **6 months BPO or Travel experience** - Bachelor's Degree or Undergraduate dropouts. - Excellent Written and spoken communication, business technical writing - Willing to work in a...
-
Process Trainer
2 weeks ago
Gurgaon, Haryana, India timesjobs Full timeJob Descriptions:As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.Roles and Responsibilities:Conduct and lead training classes for new customer service or sales executivesDevelop onboarding plan...
-
Process Executive
3 weeks ago
Gurgaon, Haryana, India Cognizant Technology Solutions Full timeOnline Analyst - AdvQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.• Customer support to international customers over...
-
Process Trainer
4 weeks ago
Gurgaon, India iN Technologies Full timelook for Immediate joiner only Job description - Process Trainer Conduct NHT training sessions for new hires Conduct training sessions for new and current processes Conducting Refreshers Process Knowledge & certification Training Standardization Any New Initiative Ensure successful execution of training needs Measure program training...
-
Process Executive
5 days ago
Gurgaon, India Especia Associates LLP Full time**Location**: Gurgaon, Noida **Experience**: 0-6 Months **Job responsibility**: - Effectively manage a database of various types of claims. - Update and maintain claim files to ensure complete records. - Respond timely to internal and external inquiries for information relative to claims. - Review, prepare, create, and/or send letters, reports, and...
-
Domestic Voice Process
7 days ago
Gurgaon, India Wrixty Services Full timeGurugram Share Hiring fresher & experienced with Voice and Blended process. - Only connecting with interested customer. - Huge Incentive plan - Premium sales process - Immediate joining - Experience- 0 - 3 Years- Salary- 1 Lac To 3 Lac 25 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Higher Secondary, B.A, B.C.A, B.B.A,...
-
Process Coordinator
4 weeks ago
Gurgaon, India Metro Infrasys Full time**Essential Duties & Responsibilities**: - Building and maintaining relationships with existing clients by managing day-to-day operational problems and accordingly updating the required dashboards & reports. - Coordinating & keeping a close track on all ongoing projects for smooth & timely execution. - Regular follow-up with existing departments/internal...
-
Process Executive
1 month ago
Gurgaon, India Cognizant Technology Solutions Full timeOnline Analyst - CMQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center. • Customer support to international customers...
-
Process Coordinator
4 weeks ago
Gurgaon, India Metro Infrasys Full time**Job description** **Essential Duties & Responsibilities**: - Building and maintaining relationships with existing clients by managing day-to-day operational problems and accordingly updating the required dashboards & reports. - Coordinating & keeping a close track on all ongoing projects for smooth & timely execution. - Regular follow-up with existing...
-
Process Executive
2 weeks ago
Gurgaon, India Cognizant Technology Solutions Full timeOnline Analyst - AdvQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center. • Customer support to international customers...
-
Digital Marketing Executive
4 weeks ago
Gurgaon, India Process Nine Technologies Private Limited Full time**Position: Digital Marketing** **Locations: Gurgaon (Hybrid mode)** **Responsibilities**: - Plan and oversee company’s social media activity - Manage digital marketing campaigns. - Increase company’s brand awareness through optimized brand advertisements using LinkedIn and other B2B platforms. **Requirements** **and skills** - Any Graduate - 3-5...
-
Process Trainer
4 weeks ago
Gurgaon, Haryana, India Concentrix Full timeJob Title:Process TrainerJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and key...
-
Process Associate
5 days ago
Gurgaon, India Niftel communication pvt.ltd Full time**Full description**: **Position: Process Associate (Customer Care Executive)** **Location: Gurugram** **Employment type: Permanent** **Job type: Full time** **Education and Essential Experience**: **- 6 months BPO or Travel experience** **- Bachelor's Degree or Undergraduate dropouts.** **- Excellent Written and spoken communication, business...
-
International Voice Process
4 weeks ago
Gurgaon, India Shining Stars ITPL Full time_**Job description**_ **Hello Jobseekers!!!!!** **We are hiring for Customer Service role in top BPO's for Gurgaon location.** **Travel Voice Process: - ** **Educational Qualification-** **Must be graduate** **If Undergraduate + must have diploma in travel** **Freshers can also apply** **6 days working** **9 hours rotational shift** **One...
-
Celonis Process Mining | PAN India
4 weeks ago
gurgaon, India Capgemini Invent Full timeJob DescriptionUnderstand the Process Mining solution offered by Celonis and its existing capabilities.Capable of building KPIs to highlight the use-case specific to processes and client requirement.Hands on experience on building Analysis dashboard & Execution App.Hands on experience in different component of Celonis like - Views, Action Flows, Skills,...
-
Process Executive
4 weeks ago
Gurgaon, India Growth Hub Consultants Full timeWill be responsible for on-timehandling of all internal and external inquires accurately Shift timings - 9am - 5pm 5days (Monday to Friday) **Job Types**: Full-time, Fresher **Salary**: ₹20,000.00 - ₹30,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Yearly bonus Ability to...
-
AVP - Digital Transformation
3 days ago
Gurgaon/Gurugram/Noida, IN Ally Executive HR Full timeAbout the Opportunity : The organisation has Digital Transformation Unit work on a variety of initiatives with a focus to gear up org and its clients for the rapidly changing business environment. For doing this, we engage with various teams here and client locations for brainstorming to provide innovative solutions to meet immediate demands with future...
-
AVP - Digital Transformation
2 days ago
Gurgaon/Gurugram/Noida, India Ally Executive HR Full timeAbout the Opportunity : The organisation has Digital Transformation Unit work on a variety of initiatives with a focus to gear up org and its clients for the rapidly changing business environment. For doing this, we engage with various teams here and client locations for brainstorming to provide innovative solutions to meet immediate demands with future...