Process Trainer

2 months ago

Gurgaon, Haryana, India Concentrix Full time

Job Title:

Process Trainer

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive, classroom training, and written job aids.
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Key Skills and Knowledge:

  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail
  • Sense of professionalism and ability to develop good relationships.

Educational qualification: Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

Location:

IND Gurgaon Building F, Tower D

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India IGT Solutions Full time

    Position : Process Trainer | Card ExperienceIGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on

  • Process Trainer

    2 months ago

    Gurgaon, Haryana, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on

  • Process Trainer

    3 weeks ago

    Gurgaon, Haryana, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on

  • Product & Process Trainer

    6 days ago

    Gurgaon, Haryana, India Webrocks Full time

    Job openings for product process trainer in gurugram bellandur bangalore:Home ›Current Jobs › Job openings for product process trainer in gurugram bellandur bangalore Product & Process TrainerGurugram, Bangalore, Jaipur, BellandurJOB DESCRIPTION PROCESS TRAINERPosition: (BPO) Process TrainerPackage UPTO 4.5 LPAQualification Graduate,...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India nexus consulting solutions Full time

    Roles and Responsibilities Handling End to End Process Training for New Hire Team as per the client need andrequirement. Well versed in training the objection handling calls. Handling the refresher training for existing team players. Ensuring process training with the Modules & PPT(s) prepared before the training starts. Handling the mock calls & barging...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India IGT Solutions Full time

    Role & responsibilitiesJob descriptionJOB RESPONSIBILITIES (Trainer) - (Credit Cards inbound Customer Service Process)-Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India IGT Solutions Full time

    Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India Indialends Full time

    About the Company:- IndiaLends_ is a financial technology start-up based in Delhi-NCR. The company was founded by former UK's Capital One banker Gaurav Chopra who has more than 15 years of domain expertise in driving innovation in digital finance, credit analytics and mobile payments in the Indian and global markets. We aim to make financial products...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India Teleperformance Full time

    Develop spoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. Provide inputs for training to assist reducing the learning curve of new hiresIdentify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.Conduct Product...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India IGT Solutions Full time

    Ensure successful execution of training needs Measure program training effectiveness Responsible for ongoing observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals...

  • Process Trainer

    2 months ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Descriptions:As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.Roles and Responsibilities:Conduct and lead training classes for new customer service or sales executivesDevelop onboarding plan...

  • Process Trainer

    3 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Descriptions:As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.Roles and Responsibilities:Conduct and lead training classes for new customer service or sales executivesDevelop onboarding plan...

  • Executive (Process Trainer)

    6 days ago

    Gurgaon, Haryana, India Primis BPO Full time

    Strong knowledge of P&C insurance processes, policies, and systems. Good understanding of wing to wing insurance processes. Excellent presentation and facilitation skills with the ability to engage learners and create an interactive learning environment. Demonstrated experience in assessing trainee performance and providing effective feedback and coaching....

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India Nurturehire Full time

    As an Assistant Manager/Sr. Trainer of Learning and Development, he/she will be responsible to deliver training sessions to upskill employees. He/she will report to the Manager -Learning and Development and will be responsible for delivering and managing training programs for all business verticals across organisation.Primary Responsibility: Create and...

  • Master Trainer

    6 days ago

    Gurgaon, Haryana, India Lakshya Digital Full time

    Master Trainer position at Lakshya/Keywords India, responsible for leading, managing, planning and driving the overall Technical Training of an Academic Initiative focused on training/skilling programs for Video Games industry in collaboration with Government, Universities and Educational institutes. This key position is focused on 3D digital Game art...

  • Trainer

    6 days ago

    Gurgaon, Haryana, India Wipro Limited Full time

    Gurugram, India DOPJob Description:Role ProfileTrainerRole DefinitionThe role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional wayRoles and...

  • Process Trainer

    3 weeks ago

    Gurgaon, Haryana, India Alight Full time

    Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...

  • Process Trainer

    4 weeks ago

    Gurgaon, Haryana, India Alight Full time

    Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...

  • Bfsi Trainer

    7 days ago

    Gurgaon, Haryana, India BFSI TECH CONSULTING PRIVATE LIMITED Full time

    Urgent Requirement Process TrainerDeliver end to end training for trainees on Rural Banking, NBFCs and Financial Inclusion Products. Strong hold in BFSI specially in NBFC. At least 2+ years of experience in training in NBFC/ Rural Banking.Job Types: Full-time, Regular / PermanentBenefits: Health insurance Life insuranceSchedule: Day shift Rotational...