Process Executive

4 weeks ago


Gurgaon, India Niftel communication pvt.ltd Full time

**Position: Process Associate** (Customer Care Executive)

Location**:Gurugram**

Employment type**:Permanent**

Job type**:Full time**

Education and Essential Experience:

- **6 months BPO or Travel experience**
- Bachelor's Degree or Undergraduate dropouts.
- Excellent Written and spoken communication, business technical writing
- Willing to work in a contact center environment with **24/7 rotational shifts** (including night shifts)
- **Salary will be 29 CTC** [negotiable over your last drawn salary].

Profile Summary

Primary Job Responsibility:

- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
- Adheres to all company and specific Contact Center policies and procedures
- Completes any work as assigned by Management

Key Enablers:

- Strong process orientation
- High energy, High Integrity & Work Ethics
- Strong interpersonal skills & ability to communicate effectively
- Strong problem solving skills.

Accolades:

- We train New Joiners on GDS (Amadeus).

**Job Types**: Full-time, Permanent

**Salary**: ₹22,000.00 - ₹26,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8810767087


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