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IT Salesforce Manager

3 months ago

Gurugram Haryana, India Danaher Full time

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the worldâs most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, weâre working at the pace of change on diagnostic tools that address the worldâs biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The IT Salesforce Manager APAC is responsible to guide businesses to improve business processes and efficiency in Salesforce. He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. Collect all the requirements from business to be transmitted to developers in IT will be one of the main tasks to do. Define solutions on the technical perspective would be a plus.

Salesforce Manager APAC will be also a key support for delivering the solution and implement the solution on the salesforce platform, so the hands-on skill is mandatory. He/she will also support project on Salesforce platform where he/she will need to coordinate/support team of other IT developers and key users along all the path of the project.

His/her experience on different processes of the Field service & Commercial processes will be really appreciated to support business and collaborate with the rest of IT Salesforce team on the design on the solution.

Will also collaborates with the Customer care/Field service and Commercial team in APAC, to provide support on the definition of processes, to write functional documents, organize and support trainings and grant to follow the best practices with UAT, and its organization with business. Testing process on the system will be an often task for most of the enhancements or project for Field Service department.

He/she will lead a small technical team of Salesforce developers to grant the proper support to APAC region, so skills on team lead and team management are desirable.

This position is part of the IT Commercial Applications EMEA/APAC and will be located in India.  At IT Commercial Applications EMEA/APAC, our vision is to ensure that every department/user at the region, has the best-in-class support of any Commercial application, being mainly Salesforce the most used.

In this role, you will have the opportunity to:

  • Support APAC business on Marketing, Commercial and Field service departments.
  • Be part of a great team in IT with excellent professionals and better persons. With a very good mood, collaborative and friendly ambient.
  • Lead a small group of developers (2), partnering with the rest of the region, to grant the best deliveries.
  • Participate in different Salesforce projects on the region and lead them.

The essential requirements of the job include:

  • You hold at least 1 years leading a team of developers in Salesforce platform.
  • Salesforce hands on experience with 5+ years parametrization the system.
  • Good understanding of Salesforce Platform, including Sales Cloud, CPQ, Service Cloud, Einstein Analytics and Community Cloud
  • Verbal and written proficiency in English
  • Salesforce Administrator Certification

It would be a plus if you also possess previous experience in:

  • Diagnostics or Pharmaceuticals Companies collaboration.
  • Spanish or French language would be a plus.

Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether itâs a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

When you join us, youâll also be joining Danaherâs global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youâll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why weâll empower you to push the boundaries of whatâs possible.

If youâve ever wondered whatâs within you, thereâs no better time to find out.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.