Salesforce Administrator

6 months ago

Gurugram Haryana, India Multitude Full time

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox), and wholesale banking (Multitude Bank).

Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.

We are looking for a dedicated **Salesforce Administrator** who can work with a fast-moving and global team to deploy innovative solutions for analytically-driven, omni-channel customer engagement on top of Salesforce across our entire customer base. A Salesforce Administrator must be a creative and critical thinker, a collaborative and motivated team player, and have a passion for innovating and developing technology. He/she will iterate quickly and deliver in a fast-paced and agile environment with an attention to detail.

**Key Accountabilities**:

- Upgrading and configuring Salesforce systems for optimized integration;
- Resolving production support tickets, and treating logged issues;
- Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules;
- Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies;
- Configure Salesforce maintenance request;
- Prepare and execute data migrations;
- Document knowledge base articles and system process flows.

**Competencies**:

- Ability to work on multiple simultaneous projects and work collaboratively with a small project team;
- Support and train end-users;
- Collaborate with cross-functional teams including Business Stakeholders and IT;
- Remain current with Salesforce releases and evaluate and recommend new features and functionality where feasible;
- Willingness to participate in Trailhead courses, obtain Salesforce certification(s), and eager to learn new technologies and take on additional responsibilities;
- An ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.

**Requirements**:

- Experience with administering org, actively using Salesforce Einstein and experiencing cloud capabilities;
- Experience with data tools like Data Loader and Talend ETL preferred;
- Experience with Jira and Confluence preferred;
- Experience with data management with focus on attention to detail;
- Experience in Agile delivery preferred;
- Salesforce Admin or Advanced Admin certification.

**We Offer**:

- The opportunity to work in a dynamically international evolving company
- Opportunities for growth, realization of own ideas, and further training
- Professional and attentive environment
- Share purchase matching program up to 10% of annual gross salary
- Flexible working hours
- Possibility to work from home and from the office.
- Access to LinkedIn learning with over 8000 courses

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