Customer Service Associate
Found in: beBee S IN - 4 weeks ago
Description
Customer Support Specialist - Kindle Direct Publishing (Spanish-Speaking)
Overview:
Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.
Responsibilities:
Process and respond to emails and Phone calls received from publishers in Spanish and English
Respond to queries sent to the KDP forums
Investigate payment concerns brought up by English and Spanish-speaking customers
Route legitimate payment concerns to Accounts Payable
Reprocess stuck books through the system
Route issues and bugs that need engineering expertise to the development teams
Remove content as it is identified by the QA team
Notify vendors that their content has been removed
Maintain and improve a knowledge base with unique vendor requests and their solutions
Work on developing canned responses for common questions
Work with operations manager in documenting process flows
Key job responsibilities
Responsibilities:
Process and respond to emails and Phone calls received from publishers in Spanish and English
Respond to queries sent to the KDP forums
Investigate payment concerns brought up by English and Spanish-speaking customers
Route legitimate payment concerns to Accounts Payable
Reprocess stuck books through the system
Route issues and bugs that need engineering expertise to the development teams
Remove content as it is identified by the QA team
Notify vendors that their content has been removed
Maintain and improve a knowledge base with unique vendor requests and their solutions
Work on developing canned responses for common questions
Work with operations manager in documenting process flows
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
Basic Qualifications
B2 certification or equivalent in Spanish.
Must be fluent in Spanish and English in written and verbal communication
Experience in a technical support process, especially for web- enabled software products or services is highly preferred.
Excellent verbal communication skills required in both English and Spanish. Must be able to interact with an external party like customers and suppliers comfortably
Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
Basic familiarity with web technologies and HTML is highly desirable
Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
Preferred Qualifications
Additional computer skills certifications in web technologies are preferable.
Experience in a technical support process, especially for web- enabled software products or services is highly preferred.
Experience in email customer service.
Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably.
Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response.
Basic familiarity with web technologies and HTML is highly desirable.
Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate.
Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
College graduates preferred, not mandatory.
-
Customer Service Associate
6 days ago
Begumpet, Hyderabad, Telangana, India Hire Lab Career Solutions Full timeDesignation - Customer Service Associate Process - Blended Process Skills - Excellent English Communication & Hindi Communication Shifts - Day Rotational (any 8hrs between 06 am - 10 pm) Work from office **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹500,000.00 per year **Benefits**: - Health insurance - Provident...
-
Process Associate
Found in: Talent IN C2 - 2 weeks ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Customer Service Associate
3 days ago
Hyderabad, India Zodiac Hr Consultants Full time**Roles and Responsibilities** - Handling Store In Manager Absence - Stock Inward Outward, - Global Count, - Jobknowledge encompasses both Technical as well as Business knowledge,performance - Demonstrates understanding of the processes and adheres to thesame. - Adapts readily to a change in process. Shows keenness in learning new - processes to improve...
-
Customer Service Associate
5 days ago
Hyderabad, Telangana, India Fresh Prints Full time**Client Escalation Specialist - Be the face of a company obsessed with customer experience**: Fresh Prints is the hottest collegiate apparel brand that has been growing at over 60% for a decade! We have 400+ students who will contribute significantly to our revenue in the next 12 months. At Fresh Prints, one of our guiding principles is "Start and End with...
-
Service Operations Associate
Found in: Talent IN C2 - 2 weeks ago
Hyderabad, India CyberArk Full timeService Operations Associate About CyberArk: (NASDAQ: ) is the global leader in Identity Security. Centered on , CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading...
-
Customer Service
5 days ago
Hyderabad, India Owl Get It - Restaurant Delivery & Concierge Service! Full timeWe are looking for an all rounder to join our customer service and ops team for our food delivery app! You will be responsible for ensuring deliveries are done on time, customer calls are answered, complaints and queries are dealt with in accordance to SOP and Customer care mandate. **Requirements**: - Fluent English Speaking & Written. - Ability to work...
-
Customer Service Assistant Female
7 days ago
Hyderabad, India DRG Job Placement Manpower Consultant Hyderabad Full timePosition: Customer Service Associate Female Location: Chanda Nagar, Hyderabad We are looking for Customer service associate who will help to assisting the customers, Receiving the calls, some computer Knowledge Required. good Communication skills required in English, hindi & Telugu. **Salary**: ₹18,000.00 - ₹20,000.00 per month **Benefits**: -...
-
Customer Service
14 hours ago
Hyderabad, India Launching careers Full timeHiring for **Domestic process**: - Company Profile: is a global leader in intent-driven customer engagement solutions. We are redefining the way companies interact with consumers. We combine artificial intelligence with human intelligence to substantially improve customer experience. Our clients include more than 250 of the worlds largest brands and most...
-
Customer Service Assistant
5 days ago
Hyderabad, India Abbott Laboratories Full timeMAIN RESPONSIBILITIES - Hanldes customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution. QUALIFICATIONS Education Associates Degree (± 13 years) Experience/Background Minimum 2 years At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product...
-
Customer Service Associate
7 days ago
Hyderabad, India MoSahaya Full timeTech Mahindra, a leading global technology solutions provider, is excited to announce job openings for various positions in Chennai! We are seeking talented individuals who are fluent in Kannada, Malayalam, and Hindi, with excellent communication skills in English. Join our team and embark on a rewarding career with us. Tech Mahindra, a leading global...
-
Customer Support Associate
Found in: Whatjobs IN C2 - 7 days ago
Hyderabad, India FRUGE IT SERVICES Full timeCompany OverviewFRUGE IT SERVICES is a consulting company with 50 employees based in Hyderabad. Visit for more information about the company.Job OverviewCustomer Support Associate role at Sutherland Global services in Hyderabad, Full-Time, Fresher: Less than 1 year experienceQualifications and SkillsExperience in international customer support is a...
-
Guest Service Associate
5 days ago
Hyderabad, India BARBEQUE NATION HOSPITALITY LIMITED Full timeProvide excellent customer services - Always strive towards best customer satisfaction - Greet customers and present menus - Make suggestions based on their preferences - Take and serve food/drinks orders - Up-sell when appropriate - Arrange table settings - Keep tables clean and tidy at all times - Check products for quality - Deliver checks and collect...
-
Service Operations Associate
Found in: Talent IN C2 - 2 weeks ago
Hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Service Operations Associate This role is Office Based Job Title: Service Operations Associate Role Overview: The Service Operations Associate is responsible for performingoperations tasks within the Global Service Operations team. This includes activities such as reporting& analytics, project support, and providing...
-
guest service associate
Found in: Talent IN C2 - 2 weeks ago
Hyderabad, India Gamut HR Solutions Full timeA Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs.Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats: ...
-
Customer support associate _ Female
Found in: Whatjobs IN C2 - 7 days ago
Hyderabad, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions is a company dedicated to helping individuals find the right kind of job. We understand the importance of matching skilled candidates with the right opportunities, and our team works tirelessly to make this happen. With a team of 2-10 employees, we offer personalized support and guidance to both clients and candidates....
-
Customer Support Associate
Found in: Whatjobs IN C2 - 2 weeks ago
hyderabad, India FRUGE IT SERVICES Full timeCompany Overview FRUGE IT SERVICES is a consulting company with 50 employees based in Hyderabad. Visit for more information about the company. Job Overview Customer Support Associate role at Sutherland Global services in Hyderabad, Full-Time, Fresher: Less than 1 year experience Qualifications and Skills Experience in international customer support is a...
-
Customer Support Associate
Found in: Talent IN C2 - 2 weeks ago
Hyderabad, India FRUGE IT SERVICES Full timeCompany OverviewFRUGE IT SERVICES is a consulting company with 50 employees based in Hyderabad. Visit www.siraconsulting.com for more information about the company.Job OverviewCustomer Support Associate role at Sutherland Global services in Hyderabad, Full-Time, Fresher: Less than 1 year experienceQualifications and SkillsExperience in international customer...
-
Customer Delight Associate
6 days ago
Hyderabad, India eKincare Full timePosition: Customer delight associate Location: Hyderabad Reporting to: Lead, Customer delight - Salary range: 3L (2.75L Fixed + 25K Incentives + Health and fitness benefits) 1. Handle as many calls as routed 2. Generate revenue by understanding the need of customers 3. Upsell other products wherever possible 4. Ensure you follow the customer service...
-
Customer Delight Associate
14 hours ago
Hyderabad, India eKincare Full timePosition: Customer delight associate - Location: Hyderabad -Reporting to: Lead, Customer delight - Salary range: 3L (2.75L Fixed + 25K Incentives + Health and fitness benefits) 1. Handle as many calls as routed 2. Generate revenue by understanding the need of customers 3. Upsell other products wherever possible 4. Ensure you follow the customer service...
-
Associate Service Specialist
Found in: Whatjobs IN C2 - 7 days ago
hyderabad, India GRUNDFOS Full timeNote that the location is in Visakhapatnam. As an Associate Service Specialist, you will apply broad expert technical knowledge and after-sales service to the regional/global market for Grundfos supplied services and solutions. Responsible for maintaining and developing service programs for products, service centers and partners and troubleshooting...