Technical Support Engineer
4 months ago
⢠Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
⢠Install and configure services as per the approved implementation plan
⢠Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
⢠Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services
⢠Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
⢠Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
⢠Undergo technical trainings and obtain technical certifications that are required to meet suppliersâ mandatory technical requirements
⢠Conduct knowledge transfer training (where required)Â
⢠Minimum 3 years of relevant experience
⢠Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing)
⢠Strong technical knowledge on the assigned solution domain/product
⢠Knowledge of product portfolio in other technology domain is desirable
⢠Expertise in enterprise products implementation, migration and support.
⢠Strong interpersonal skills with a customer-centric attitude
⢠Strong oral and written communication skills
⢠Strong attention to technical details, priority management and planning skills
⢠Ability to work independently with little to no supervision
⢠Results-oriented
⢠Strong documentation skills
Donât meet every single requirement? Apply anyway.
At TD SYNNEX, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for
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