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Engineer - Technical Support

2 months ago

Chennai, India Siemens Full time

Job Family: Customer Services

Req ID: 434428

Company:

Imagine a company that combines the dynamic energy of a start-up and the backing of Siemens, a global powerhouse. A company where ideas, passion, and ingenuity are valued - and - vital to solve the next generation of smart building challenges and help customers achieve net carbon zero goals.

Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.

Our team is constantly evolving to deliver exceptional value to customers worldwide and remain at the forefront of future-proofing building with our innovative solutions. If you are passionate about turning everyday spaces into extraordinary places – join us – and start making your impact today.

To learn more about Enlighted, visit us at www.enlightedinc.com

Our Team:

Everything we do at Enlighted is underpinned by our values. We know it is not just what we do that matters, it is how we do it that makes the difference. We expect all team members to live our values and create a culture where everyone is inspired to be their best.

You have a unique opportunity to chart your professional path by owning your development, your career, and your future. We encourage all employees to hone their skills, acquire new ones, and explore continued opportunities within Enlighted and Siemens – the brightest way to advance your career

Location

Enlighted – A Siemens Company’s Global Technology Center, Chennai

Role

Engineer – Technical Support

Experience

3 - 5 years

Responsibilities:

• Provide support to Enlighted's customers across the globe through various channels like Voice, Email, and Chat.

• Answer customer queries on Enlighted's products, solutions, warranty, etc.

• Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.

• Provide periodic reports to managers.

• Participate in creating self-help resources and knowledgebase for customers.

Candidate Profile:

• Must have excellent written and oral communication skills – This role requires detailed technical updates and often involves speaking with customers.

• 3+ years providing technical support to international customers through Voice, E-mail, and Chat.

• Must be tech savvy, with strong knowledge in Linux and Networking fundamentals.

• Familiarity with Cloud Infrastructure technologies: HTML, application servers, modern REST APIs

• Experience in Installing, configuring, and updating network software, as well as fixing issues in hardware and network devices.

• Knowledge in running queries to maintain the Database hosting in cloud.

• Good knowledge in analyzing the issues & troubleshooting skills.

• Adequate experience in Microsoft Word and Excel.

• Strong analytical, systematic, and logical problem-solving skills.

• Should be self-organizing and be able to work with minimal supervision.

• Willingness to work in a 24x7 environment.