Technical Support Manager

4 weeks ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time
Role Overview

The Kindle Team is seeking a highly skilled and experienced Technical Support Manager to join their team. As a Technical Support Manager, you will be responsible for leading a team of support engineers and providing technical support to customers.

Responsibilities

  • Lead a team of support engineers and provide technical guidance and support.
  • Develop and implement processes and procedures to improve day-to-day operational efficiency.
  • Plan, execute, and monitor projects to improve software development and customer support.
  • Enhance and maintain a best-of-class engineering team.
  • Manage resources across teams to ensure optimal utilization.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related technical discipline.
  • 8+ years of software/systems engineering experience.
  • 2+ years of experience in hiring, building, and supervising high-performance teams.
  • Strong understanding of programming/scripting languages (Java, C++, Perl, Python, shell scripting).
  • Excellent written and verbal communication skills with the ability to present complex technical information.
  • Knowledge of AWS services and fundamentals.
  • Excellent stakeholder management skills.

Preferred Qualifications

  • Strong metrics focus and operational excellence.
  • Ability to hire and develop great people.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Technical aptitude to quickly grasp complex technical issues.

About ADCI - Tamil Nadu

ADCI - Tamil Nadu is a leading organization in the industry, and we are committed to providing our employees with a challenging and rewarding work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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