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Marine Electro-Technical Support Engineer
3 months ago
Ideal candidate will join our team as Technical Support Engineer, for troubleshooting electrical and instrumentation related issues, onboard maritime vessels from remote and onsite as and when required. If you're excited to be part of a winning team, Seaker is a great place to grow your career. You'll be glad you applied to Seaker.
Responsibilities of Technical Support Engineer:
- Respond to vessel inquiries and provide technical support, remotely, onsite and troubleshooting for electrical and instrumentation-oriented systems
- Work closely with other engineering teams, ship crew and clients and act as the initial point of contact for them to ensure smooth project execution and address any technical challenges
- Actively update, maintain and monitor all aspects of technical support offered to the client and their vessels
- Attend in-person meetings with vessel Master and Chief Engineer to analyze, troubleshoot and diagnose reported problems that require onboard attendances
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Maintain detailed project documentation, including technical specifications, reports, and manuals to assist management in creating a database pertaining to troubleshooting
Qualifications:
- Bachelor's degree in engineering, preferably in Electrical or Electronics
- Strong knowledge and understanding of electrical and instrumentation systems of various ship categories
- Excellent problem-solving skills and the ability to work under pressure
- 3-5 years of proven experience in the maritime industry, focusing on electrical and instrumentation systems
- Excellent troubleshooting and problem-solving skills
- Willingness to travel and work onboard vessels as and when required
- Ability to work independently and as part of a team in a fast-paced and dynamic environment
- Comfortable working in and assisting clients through company help desk software.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Ability to prioritize and manage several milestones and projects efficiently
- Professional written and interpersonal skills are essential when communicating with clients and their vessels
- Accept constructive criticism and client feedback regarding their experience with troubleshooting services