Customer / Virtual Engagement - Onboarding and Renewals

3 weeks ago

Bengaluru, India Vidpro, Swaasa Jobs Full time
Job Requirements
Virtual Engagement â Onboarding and Renewals

 

Company Overview:

One of the leading provider of innovative healthcare solutions, offering a subscription-based model that transforms the way individuals access and experience healthcare services. Our mission is to improve patient outcomes and enhance overall wellness by providing personalized, convenient, and integrated healthcare experiences. 

Position Overview:

We are seeking a dedicated and results-driven Executive to join our dynamic team at One Health. In this role your primary responsibility will be to onboard customers onto One Health programs through personalized interactions and ensure high renewal rates. Your role will play a crucial part in setting the right expectations, customizing the plan to suit customer needs better, directing them to relevant other services and eventually retain them and ensure plan renewals.

Key Responsibilities:

1) Customer Onboarding: Assist in the smooth onboarding process of new subscription members, ensuring they understand the value proposition and features of their chosen subscription.

2) Renewals: Secure timely renewals by working closely with customers to demonstrate the ongoing value of our subscription services.  

3) Customer Engagement: Proactively reach out to customers via calls and other communication channels to understand their needs, address their concerns, and build a rapport that reinforces their loyalty to our brand.

4) Proactive Upselling: Identify opportunities for upselling and cross-selling additional services or products to increase average revenue per customer, tailoring recommendations based on customer needs and preferences.

Key Performance Indicators (KPIs):

Renewal rate: Maintain high Renewal rates by consistently delivering exceptional customer experiences and addressing customer concerns effectively.

Average Revenue per Customer: Contribute to the growth of average revenue per customer by identifying upselling and cross-selling opportunities and promoting relevant offerings.

Qualifications and Skills:

  • Bachelor's degree in a relevant field with 2 years of experience 
  • Proven experience in customer success, account management, or related roles, preferably within a B2C subscription-based model.
  • Excellent communication skills, both verbal and written.
  • Empathetic and customer-centric approach with the ability to build strong customer relationships.
  • Strong problem-solving skills and the ability to think critically and creatively.
  • Familiarity with healthcare industry trends and services is a plus.
  • Proficiency in CRM software and Microsoft Office Suite.


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