CustomerVirtual Engagement

Virtual Engagement Onboardingand Renewals CompanyOverview:
One of theleading provider of innovative healthcare solutions offering asubscriptionbased model that transforms the way individuals accessand experience healthcare services. Our mission is to improvepatient outcomes and enhance overall wellness by providingpersonalized convenient and integrated healthcare experiences.
PositionOverview:
We areseeking a dedicated and resultsdriven Executive to join our dynamicteam at One Health. In this role your primary responsibility willbe to onboard customers onto One Health programs throughpersonalized interactions and ensure high renewal rates. Your rolewill play a crucial part in setting the right expectationscustomizing the plan to suit customer needs better directing themto relevant other services and eventually retain them and ensureplan renewals.
KeyResponsibilities:
1)Customer Onboarding: Assist in the smooth onboardingprocess of new subscription members ensuring they understand thevalue proposition and features of their chosen subscription.
2)Renewals: Secure timely renewals by working closelywith customers to demonstrate the ongoing value of our subscriptionservices.
3)Customer Engagement: Proactively reach out tocustomers via calls and other communication channels to understandtheir needs address their concerns and build a rapport thatreinforces their loyalty to our brand.
4)Proactive Upselling: Identify opportunities forupselling and crossselling additional services or products toincrease average revenue per customer tailoring recommendationsbased on customer needs and preferences. Key Performance Indicators(KPIs):
Renewalrate: Maintain high Renewal rates by consistentlydelivering exceptional customer experiences and addressing customerconcerns effectively.
AverageRevenue per Customer: Contribute to the growth ofaverage revenue per customer by identifying upselling andcrossselling opportunities and promoting relevant offerings.Qualifications andSkills:

• Bachelorsdegree in a relevant field with 2 years of experience

• Provenexperience in customer success account management or related rolespreferably within a B2C subscriptionbased model.

• Excellentcommunication skills both verbal and written.

• Empatheticand customercentric approach with the ability to build strongcustomer relationships.

• Strongproblemsolving skills and the ability to think critically andcreatively.

• Familiaritywith healthcare industry trends and services is a plus.

• Proficiencyin CRM software and Microsoft OfficeSuite.

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