Success Engagement Manager

4 weeks ago

Bengaluru, India Calix Full time
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Calix is looking for a Customer Success Manager to drive adoption of the Calix Support Cloud. The CSM completes the post-sales lifecycle for customers, serving as the advocate for each customer and accelerating the expansion of solutions within each account. The ideal candidate will be as passionate about solutions as they are about providing an exceptional experience for every customer.

Responsibilities:

  • Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
  • Work with customers to develop a plan that addresses business objectives that includes metrics and reporting to ensure success.
  • Provide consultative guidance to ensure business processes are modified to achieve objectives identified through the sales process.
  • Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship from end to end once the sale is made, including keeping the customer informed of all product updates.
  • Monitor customer utilization trends and give recommendations to Product development based off such, including doing regular customer ‘health checkups’.
  • Establish relationships with key customer stakeholders to drive further product adoption.
  • Work cross functionally with consulting services and sales to ensure seamless onboarding.
  • Always be thinking of outside the box ways to increase renewals and drive long term customer success. A proactive approach is taken for each account regardless of segment.

Qualifications:

  • 5-10+ years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, project management or account management functions.
  • Managing support representatives in a call center directly
  • Delivering software solutions to call center customers
  • Natural proactive nature who approaches all situations with an empathetic and patient manner.
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
  • Strong technical skills that allow for an ease when guiding customers through technical processes.
  • Ability to understand customer requirements, identify, upsell and cross-sell opportunities to deepen penetration of solutions within customer environment.
  • Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities is preferred.
  • Highly data-driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.
  • Experience in Telecommunications industry preferred.

  • Success Engagement Manager

    2 weeks ago

    Bengaluru, Karnataka, India Calix Full time

    Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Calix is looking for a Customer Success Manager to drive adoption of the Calix Support Cloud. The CSM completes the post-sales lifecycle for customers, serving as the...

  • Client Success and Client Engagement Manager

    7 days ago

    Bengaluru, India alphastream.ai Full time

    Location: Bangalore Experience- 5+ yrs Position Overview: We are looking for a dynamic and seasoned Client Success and Engagement Manager to become part of our team. This pivotal role involves championing the satisfaction and success of our clients during their experience with Alphastream.ai. Your primary responsibilities will include building strong...

  • Partner Success and Engagement Coordinator

    2 months ago

    Bengaluru, Karnataka, India Codilar Technologies Full time

    Vendor Relations | Client Servicing | Inside Sales | Customer Success | Partnerships/Partner Success etc Primary responsibilities include but not limited to: Cultivate strong Vendor partner Relationships & ensure Continuous Engagement periodically | Onboarding new vendor partners as per various criteria | Increase resource onboarding numbers with each...

  • Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India HCLTech Full time

    The BFSI Account Management position is a key sales role for HCL's Growth Accounts. The candidate will develop revenue-producing relationships with decision-making CxO level executives, as well as drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution working along with Pre-Sales, Solutioning...

  • Engagement Manager

    2 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time

    The BFSI Account Management position is a key sales role for HCL's Growth Accounts. The candidate will develop revenue-producing relationships with decision-making CxO level executives, as well as drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution working along with Pre-Sales, Solutioning...

  • Internal Engagement and Brand Management

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Finacle Full time

    Experience : 3+ YearsLocation : BangaloreAbout Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage,...

  • Internal Engagement and Brand Management

    3 weeks ago

    Bengaluru, India Infosys Finacle Full time

    Experience : 3+ YearsLocation : BangaloreAbout Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage,...

  • Internal Engagement and Brand Management

    1 month ago

    Bengaluru, India Infosys Finacle Full time

    Experience : 3+ YearsLocation : BangaloreAbout Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage,...

  • Internal Engagement and Brand Management

    3 weeks ago

    Bengaluru, India Infosys Finacle Full time

    Experience : 3+ Years Location : Bangalore About Infosys Finacle Finacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks...

  • Internal Engagement and Brand Management

    1 month ago

    Bengaluru, India Infosys Finacle Full time

    Experience : 3+ YearsLocation : BangaloreAbout Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage,...

  • Internal Engagement and Brand Management

    3 weeks ago

    Bengaluru, India Infosys Finacle Full time

    Experience : 3+ YearsLocation : BangaloreAbout Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage,...

  • Internal Engagement and Brand Management

    4 weeks ago

    Bengaluru, India Infosys Finacle Full time

    Experience : 3+ YearsLocation : BangaloreAbout Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage,...

  • Internal Engagement and Brand Management

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Finacle Full time

    Experience : 3+ Years Location : Bangalore About Infosys Finacle Finacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks...

  • Internal Engagement and Brand Management

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Finacle Full time

    Experience : 3+ YearsLocation : BangaloreAbout Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage,...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ColorTokens Inc. Full time

    Job Title: Customer Success Manager at XYZ SolutionsCompany Overview: XYZ Solutions is a leading provider of innovative technology solutions dedicated to empowering businesses to achieve their goals.Role DescriptionCustomer Success is not just a job, it's a passion. We are looking for someone with exceptional customer management skills and business acumen to...

  • Digital Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...

  • Digital Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...

  • Partner Success

    1 week ago

    Bengaluru, Karnataka, India Codilar Technologies Pvt. Ltd. Full time

    Experience: 2-4 Years Location: Bangalore ,HSR layout **Primary responsibilities**: 1. Cultivate strong Vendor partner Relationships & ensure Continuous Engagement periodically 2. On boarding new vendor partners as per various criteria 3. Increase resource on boarding numbers with each vendor partner. 4. Identify opportunities with interacting companies...

  • Customer Success Manager

    1 month ago

    Bengaluru, India ColorTokens Inc. Full time

    Title: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...

  • Engagement Manager

    2 weeks ago

    Bengaluru, Karnataka, India TAAS Partners Full time

    Our client is one of the prominent consulting giants in the consumer / consumer-tech space. A team of over 200 consultants, they pioneer the start-up ecosystem when it comes to strategic advisory, capital raise / investment and readiness for IPO.An Engagement Manager is a member of the leadership team who plays a significant and impactful role in defining...