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Technical Support

7 months ago

Gurgaon, India timesjobs Full time


You will be right at the heart of matters as you will be expected to provide a variety of administrative and customer support related duties for the company. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing fanatical customer service.

Job Responsibilities:

Act as a customer support agent for our customers.
Respond to requests for information in a timely, professional and positive manner.
Suggest ways to improve process based on continued interactions with customers.
Providing information about a product or service.

What you need to have:

The ability to communicate well with customers and with other members of the team.
A polite, friendly and tactful manner, when handling complaints or enquiries or solving problems.
The ability to remain patient at tough times.
The ability to work well under pressure.
A willingness and ability to listen to and follow instructions
Good teamwork skills.
A commitment to equal opportunities.

What we want you to have:

Excellent verbal and written communication skills
Technical bent of mind to isolate a problem quickly.
Basic troubleshooting of desktop/laptop and gadgets.
Have proven experience in the same domain
A bachelors or a Masters degree from a certified University.