Flipkart - Senior Manager - Customer Retention (3-12 yrs)

1 month ago


Bangalore, India iimjobs Full time

Senior Manager - Customer Retention


Senior Manager SM1/SM2 - Customer Retention

About The Role:

The candidate will be responsible for customer retention charter, with focus on building the right strategy, constructs and tools to drive customer repeats and LTV. This role will require an extremely structured and analytical approach to looking at data, bringing out insights around the customer , campaign planning, and structured thought to build a long term user retention framework. Key stakeholders would include Product teams, Analytics org, Business Finance partners and Category managers.

What Will You Do:

- Be the voice of the customer and give feedback to business and vendor teams to bring in benefits as per the needs of the customer.

- Work with product teams to drive product led on platform growth

- Understand key data frameworks and build hypothesis and insights around the customer

- Optimize dollar spends on retention - CAC/RPC/ROI

- Build highly efficient customer conversion & retention strategies for the businesses

- Own and optimize key customer channels such as PNs, Whatsapp, Inapp, etc to drive business growth

- Work closely with tech, design and business teams to promote channel health, innovation and business results

What Will You Need:

- Experience in customer facing roles of customer retention programs in B2C tech companies or MBA from top tier B-school with a total experience of 3-6 years.

- 1 to 3 years experience at MBB (McKinsey/ BCG/ Bain) or Strategy Consulting roles experience will be an added advantage

- Growth/ strategy & operations experience at consumer tech companies will be an added advantage

- Proven track record of delivering tangible results within your respective functions

- Extremely high sense of ownership & problem solving skills

- Analytical bent of mind, comfortable with crunching numbers and turning them into actionable insights that help make focused decisions

- Prior experience in Ecommerce/Retail business preferred

- Strong stakeholder & project management skills required

- High bias for action and Customer-first approach



  • bangalore, India Zepto Full time

    Our StoryZepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! We are scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi, Noida, Ghaziabad, Gurgaon, Chennai, Pune, Kolkata, and Hyderabad.We are incredibly well funded we...


  • bangalore, India Zepto Full time

    Our Story Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! We are scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi, Noida, Ghaziabad, Gurgaon, Chennai, Pune, Kolkata, and Hyderabad. We are incredibly well funded...

  • Manager

    2 days ago


    bangalore, India Flipkart Full time

    Manager The FSGC – Manager, IT SOX Compliance will have below high-level roles and responsibilities: Central team to design and implement SOX/ICOFR control framework related to IT Applications and automated controls. Perform comprehensive control design and operating environment reviews for all the in-scope IT applications. Guide the team...

  • Senior Manager

    1 month ago


    bangalore, India Flipkart Full time

    About the Role Sr. Manager II – Networking will be part of the IT Infrastructure team that provides design, deployment & Operational support for Network, services and requirements across the Flipkart Corporate, Supply Chain and Customer Support centers. The role The role includes leading and managing Network and Network security operations team and...

  • Retention Manager

    1 month ago


    bangalore, India BlackBuck Full time

    Key Job Purpose Retention Manager will be responsible for improving the engagement of subscribed shippers and truckers in the BlackBuck platforms such that there is higher retention and renewals. Roles & Responsibilities: Analyse reasons for the low retention levels among different...


  • bangalore, India Flipkart Full time

    Technical Product Manager II Flipkart is India’s largest marketplace in terms of market share and one of the best recognised online brands in India. It is known for its superior customer experience, best prices and geographical coverage. Flipkart believes in using technology to solve business problems. This has led to a lot of emphasis on building...


  • bangalore, India Flipkart Full time

    Assistant Manager - Treasury  About the team  The Global Treasury Team at Flipkart manages all geographies and strengthens Flipkart’s ecosystem with primary responsibilities as:  Seamless fund management with focused deployment strategies & sharp market insight. Creating and managing credit lines for business continuity & expansion  ...

  • Senior Manager I

    1 month ago


    bangalore, India Flipkart Full time

    In the role of Marketing Manager for Ads, you will be responsible for developing and executing comprehensive marketing and product marketing strategies to drive thought leadership, customer awareness, engagement and revenue growth through various advertising channels. This role requires a strategic thinker with a strong analytical mindset, excellent...


  • bangalore, India Flipkart Full time

    At Flipkart, Site reliability engineers (SREs) combine engineering experience and an innate drive to improve existing systems and processes, with the creativity to develop novel solutions to evolving challenges that can hamper reliability, performance and availability of critical platform services and applications. SRE builds solutions (Process + tools) to...


  • bangalore, India Flipkart Full time

    Manager - Sox & Internal AuditAbout the team Central team to design and implement SOX/ICOFR control framework related to Business Process. Perform comprehensive control design and operating environment reviews for all the in scope Business Processes. Guide the team members and review the work performed by the team. Maintain central repository for...

  • Assistant Manager

    1 week ago


    bangalore, India Flipkart Full time

    Assistant Manager - Business DevelopmentThis is a business role for the Flipkart Pay Later business(a) Build the end to end EMI business along with P&L ownership(b) Identify and build for the right customer value proposition(c) Work with category teams to construct and execute deals and offers for EMI customers(d) Working with product, technology,...


  • bangalore, India Flipkart Full time

    Role: Senior Manager-GL Accounting Location: Bangalore Assistant Manager: About the team: The Controllership at Flipkart is responsible to implement strong controls ensuring high quality financial reporting and analysis. Controllership team plays an important role as finance business partner supporting their strategic decision...

  • Senior Manager II

    1 month ago


    bangalore, India Flipkart Full time

    Flipkart’s media team owns and drives all external marketing for the brand including ATL, BTL and digital advertising. The team works in a fast-moving environment, frequently switching between operational and strategic roles working with some of the country's biggest publishers & media partners. Media Strategy:  Building the right media GTM for...

  • Senior Manager I

    1 month ago


    bangalore, India Flipkart Full time

    Flipkart’s media team owns and drives all external marketing for the brand including ATL, BTL and digital advertising. The team works in in a fast moving environment, frequently switching between operational and strategic roles working with some of the biggest publishers & media partners in the country. Media Strategy:  Recommend the right media...


  • bangalore, India Flipkart Full time

    Position Overview: We are seeking an experienced Engineering Manager to join the Gen AI team within the Consumer Shopping Experiences organization in Flipkart. The primary focus of this role is to lead a team of skilled engineers who harness the capabilities of large language models (LLMs) and multimodal technology for various business applications. The...


  • bangalore, India Flipkart Full time

    Assistant Manager: About the team: The Controllership at Flipkart is responsible to implement strong controls ensuring high quality financial reporting and analysis. Controllership team plays an important role as finance business partner supporting their strategic decision making with inputs on compliance and reporting. Team is embarking on...


  • Delhi NCR/Mumbai/Bangalore, India iimjobs Full time

    About FlipkartFlipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus...


  • bangalore, India Flipkart Full time

    About the Team:The Data Science job family at Flipkart includes a collection of highly talented employees with deep expertise in advanced data and model based approaches to problem solving, including statistical modeling, ML / DL and optimization. A Data Scientist at Flipkart works closely with Business, Product and Engineering teams to develop and implement...


  • bangalore, India Flipkart Full time

    Software Development Engineer II The stage/The Gig: Software Engineering Flipkart has defined the eCommerce industry in India and will continue its leadership with its core value of putting “customer first”. Flipkart is made of people who love being themselves and their independence of thoughts pave way for disruptive innovation on tech,...


  • bangalore, India Flipkart Full time

    Job Title: Software Development Engineer III Role Description: Flipkart has defined the eCommerce industry in India and will continue its leadership with its core value of putting “Customer first”. Flipkart is made of people who love being themselves and their independence of thoughts pave way for disruptive innovation in technology, business and...