Flipkart - Senior Manager - Operations - Quick Commerce (5-15 yrs)

Found in: beBee jobs IN - 1 week ago

Delhi NCRMumbaiBangalore, India iimjobs Full time
About Flipkart


Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain.

With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy

  • Flipkart is maximizing for our customers, stakeholders, and the planet at large Flipkart is a part of the Walmartowned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India.

About the role:


As the City Operations Head, you will be entrusted with leading the entire supply chain operations of Flipkart's Q commerce business.

This pivotal role also includes the crucial responsibility of ensuring high Customer Net Promoter Score (NPS), which directly impacts the business's top line growth.


You are responsible for:

  • Lead and oversee all aspects of city operations, ensuring seamless supply chain management.
  • Drive lowest cost store operations while maintaining ontime delivery performance.
  • Develop and enhance the lastmile network, focusing on robust recruitment pipelines.
  • Ensure optimal instock levels and product availability to meet customer demands.
  • Own the serviceability of the entire city, continually assessing the interplay between stores and making informed decisions on new store openings and network expansion.
  • Uphold high NPS standards, fostering customer satisfaction and loyalty.
  • Foster team development and provide training initiatives to maintain a skilled workforce while managing attrition levels.
  • Implement store layout optimizations and Kaizen methodologies to achieve bestinclass PicktoDelivery (P2D) performance.
  • Cultivate and maintain strong relationships with external stakeholders affecting store operations.
  • Drive continuous improvement initiatives to enhance cost efficiency through process optimization and innovation.
  • This role offers a unique opportunity to drive operational excellence and customer satisfaction in a dynamic and fastpaced environment. If you are a strategic thinker with a passion for operational efficiency and customercentricity, we encourage you to apply.

You should have:

  • Proficiency in process optimization and operational efficiency methodologies.
  • Deep understanding of warehouse management principles.
  • Expertise in lastmile delivery logistics.
  • Proven experience in sales planning, forecasting, and P&L management.
  • Strong customer engagement skills and focus on enhancing customer experience.
  • Ability to effectively manage inventory control processes.
  • Exceptional team leadership capabilities with a focus on employee development.

Key Behaviors:

  • Proactively resolves problems within the scope of responsibility.
  • Provides constructive feedback and suggestions to improve performance.
  • Demonstrates flexibility in work schedule to meet business needs.
  • Ensures compliance with all procedures and policies.
  • Develops actionable plans to address issues and capitalize on opportunities, ensuring effective execution.
  • Seeks to understand organizational goals and individual contributions to achieving them.

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