Current jobs related to CRM Technical Lead - Gurgaon - HPE

  • CRM Strategist/Planner

    1 month ago

    Gurgaon, India Publicis Groupe Full time

    Job Title: CRM Strategist (Lead) Company Overview: Digitas is the marketing & technology services brand from the Publicis Groupe. One key line of business for us is CRM. We provide services across different Martech platforms and help brands with consultancy, implementation, and managed services support along with loyalty solutions. We serve clients across...

  • Crm strategist/planner

    3 weeks ago

    Gurgaon, India Publicis Groupe Full time

    Job Title: CRM Strategist (Lead) Company Overview: Digitas is the marketing & technology services brand from the Publicis Groupe. One key line of business for us is CRM. We provide services across different Martech platforms and help brands with consultancy, implementation, and managed services support along with loyalty solutions. We serve clients...

  • CRM Strategist/Planner

    1 month ago

    Gurgaon, India Publicis Groupe Full time

    Job Title: CRM Strategist (Lead)Company Overview:Digitas is the marketing & technology services brand from the Publicis Groupe.One key line of business for us is CRM. We provide services across different Martech platforms and help brands with consultancy, implementation, and managed services support along with loyalty solutions. We serve clients across...

  • Salesforce Technical Lead

    2 weeks ago

    Gurgaon, Haryana, India Coforge Full time

    Role: Salesforce Technical LeadExperience: 9 - 14 yearsLocations: Gurgaon / Bangalore / PuneWe at Coforge are seeking a seasoned Salesforce Technical Lead with expertise in marketing cloud solutions.Should have min 8+ Yrs experience in SalesforceProvide technical expertise and scalable solutions for strategic, multi-brand projectsBuild, test & implement...

  • Lead Service Engineer

    1 month ago

    Gurgaon/Gurugram, India MNR Solutions Full time

    We are seeking a highly skilled and experienced Lead Service - CRM to join our team in Manesar. The ideal candidate will have 4-7 years of experience in CRM systems, with a focus on service management. This role involves overseeing CRM service operations, optimizing customer service processes, and leading a team to ensure exceptional service delivery and...

  • CRM Lead, noon food

    3 weeks ago

    Gurgaon, India noon Full time

    About noon noon is the largest e-commerce player in the Middle East and is quickly becoming the go-to platform for all online customer needs. We've built a full-fledged ecosystem of products and services in e-commerce, quick-commerce, food, fintech, grocery, and fashion—and we're just getting started. We are a team of dynamic professionals who are...

  • Crm lead, noon food

    3 weeks ago

    Gurgaon, India Noon Full time

    About noon noon is the largest e-commerce player in the Middle East and is quickly becoming the go-to platform for all online customer needs. We've built a full-fledged ecosystem of products and services in e-commerce, quick-commerce, food, fintech, grocery, and fashion—and we're just getting started. We are a team of dynamic professionals who are...

  • CRM Lead, noon food

    1 month ago

    Gurgaon, India noon Full time

    About noonnoon is the largest e-commerce player in the Middle East and is quickly becoming the go-to platform for all online customer needs. We've built a full-fledged ecosystem of products and services in e-commerce, quick-commerce, food, fintech, grocery, and fashion—and we're just getting started.We are a team of dynamic professionals who are...

  • Novatr- CRM Executive

    5 months ago

    Gurgaon, India ConsultBae Full time

    **Role: CRM Executive** Location: Gurugram (WFO/5 days) Experience: 1-6 Years Come be part of a dynamic team on a mission to transform the careers of designers, engineers & architects through gamified learning. On this mission, we are backed by the world's top accelerator program Y-Combinator. **Your responsibilities would be:.** - Measure results and...

  • CRM Lead, Food Delivery Specialist

    3 weeks ago

    Gurgaon, Haryana, India noon Full time

    About noon Foodnoon Food is a dynamic and innovative food delivery company that is revolutionizing the way people order and enjoy their favorite meals. We are a team of passionate and driven individuals who are committed to delivering exceptional customer experiences and building strong relationships with our customers.Job SummaryWe are seeking a highly...

  • CRM Lead, Food Delivery Specialist

    3 weeks ago

    Gurgaon, Haryana, India noon Full time

    About noon Foodnoon Food is a dynamic and innovative food delivery company that is revolutionizing the way people experience food. We are a team of passionate professionals who are dedicated to providing exceptional customer service and creating a seamless food delivery experience.Job SummaryWe are seeking a highly skilled and experienced CRM Lead to join...

  • CRM administrator

    4 days ago

    Gurgaon, India Riello Power India Full time

    Job description - We are seeking a CRM specialist/administrator who will be responsible for the successful implementation and management of CRM platform in the organization, ensuring it effectively supports our sales and marketing function. This role involves overseeing data integrity, user management, system integrations, lead management and driving...

  • Dynamics CRM Implementation Specialist

    2 weeks ago

    Gurgaon, Haryana, India Giesecke+Devrient Full time

    Job SummaryWe are seeking a highly skilled Dynamics CRM Consultant to join our team at Giesecke+Devrient. As a key member of our implementation team, you will be responsible for analyzing business needs, advising on CRM requirements, and ensuring the successful implementation of our Dynamics CRM solution.Key ResponsibilitiesAnalyze business needs and advise...

  • Big Data Technical Lead/Senior Technical Lead

    2 weeks ago

    Gurgaon, Haryana, India Absolutdata Full time

    Big Data RevolutionAbsolutdata is at the forefront of the big data revolution, transforming business decision-making with advanced analytics. We're seeking a Technical Lead/Senior Technical Lead to join our team and drive this revolution forward.Key ResponsibilitiesDesign and implement big data infrastructure, leveraging Hadoop and related ecosystem...

  • Dynamics CRM Consultant

    3 weeks ago

    Gurgaon, Haryana, India Giesecke+Devrient Full time

    Job Title: Dynamics CRM ConsultantTask & ResponsibilitiesAnalysis of business needs for various G+D business units and advising on CRM requirements definition and implementation.Detailing, reviewing business requirements, and creating epics, features, and user stories accordingly.Advising business users on best practices for CRM, development, or integration...

  • CRM Strategist/Planner

    3 weeks ago

    Gurgaon, Haryana, India Publicis Groupe Full time

    Job Title: CRM Strategist (Lead)At Publicis Groupe, we're seeking a talented CRM Strategist (Lead Position) to drive CRM thinking and develop innovative, data-driven strategies for our clients.Key Responsibilities:Develop and implement CRM strategies customised for the Indian & International markets, aligning with clients' business objectives and target...

  • CRM Strategist/Planner

    3 weeks ago

    Gurgaon, Haryana, India Publicis Groupe Full time

    Job Title: CRM Strategist (Lead)At Publicis Groupe, we're seeking a talented CRM Strategist (Lead Position) to drive CRM thinking and develop innovative strategies for our clients.Key Responsibilities:Develop and implement CRM strategies tailored to the Indian and international markets, aligning with clients' business objectives and target...

  • Senior Business Analyst

    1 day ago

    Gurgaon, Haryana, India TrueJob Full time

    Career OpportunityWe are seeking a skilled Business Analyst to join our team at TrueJob, with expertise in working as a Senior Business Analyst or Business Analyst. The ideal candidate will have CRM and Finance and Ops experience and be able to work well under pressure.Key ResponsibilitiesTo act as an interface between business stakeholders and the...

  • Zoho CRM Developer

    3 weeks ago

    Gurgaon, Haryana, India Ladder of Changes Full time

    Job Title: Zoho CRM DeveloperJob Summary: We are seeking a highly skilled Zoho CRM Developer to join our team. The ideal candidate will have a strong background in Zoho CRM/Zoho Creator, with experience in HTML5/CSS3, jQuery/AngularJS, and SQL related tasks.Key Responsibilities:Develop and implement Zoho CRM solutions using Zoho Creator and Deluge...

  • Dynamics CRM System Administrator

    4 days ago

    Gurgaon, Haryana, India FIS Full time

    Job Title: Dynamics CRM System AdministratorJob SummaryFIS is seeking a skilled Dynamics CRM System Administrator to provide technical support and maintenance for our CRM systems.Key Responsibilities- Install, configure, and maintain Dynamics CRM instances- Monitor CRM system performance and ensure high availability and reliability- Manage CRM security,...

CRM Technical Lead

4 months ago

Gurgaon, India HPE Full time
CRM Technical Lead

  

This role has been designed as âHybridâ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todayâs complex world. Our culture thrives on finding new and better ways to accelerate whatâs next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customersâ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In todayâs fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine whatâs next for you.


 

What you will do 

Qualification required:

  • BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent
  • Post-graduation in technology is preferred

Experience expected:

  • At least 7+ years of experience in implementation of Opensource / CRM Solutions  and Contact Centre Infrastructure
  • At least 2+ years of experience in managing and leading a team of more than 20 people in CRM Solution, CRM Analytics and service support
  • Experience in managing CRM solution which interfaces with 300+ Contact Centre agents
3.Roles and Responsibilities:
  • Responsible for overall CRM solution design, implementation, customization, roll out and support for UIDAI
  • Responsible for on-boarding of any new Contact Centre service providers appointed by UIDAI and enabling their usage of the CRM solution
  • Should also act as the lead for the CRM Analytics personnel and monitoring of KPIs related to Contact Centre Service Provider and overall resident satisfaction
  • Should proactively analyze resident feedback and work towards continuous improvement of the CRM platform of UIDAI
4.General skills needed:
  • Ensure all established processes and procedure are adhered to. In particular, Incident, Change and Problem Management
  • Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.

What you need to bring:

  • Excellent verbal and written communication skills in English
  • Fluency in Hindi speaking skills
  • Excellent analytical and problem-solving skills
  • Self-driven, passionate and positive attitude towards handling critical situations
  • Excellent collaboration, negotiation, conflict management, teamwork and leadership skills

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have â whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#servicesandsupport

Job:

Services

Job Level:

TCP_04

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.