Dynamics CRM Implementation Specialist

3 weeks ago


Gurgaon, Haryana, India Giesecke+Devrient Full time

Job Summary

We are seeking a highly skilled Dynamics CRM Consultant to join our team at Giesecke+Devrient. As a key member of our implementation team, you will be responsible for analyzing business needs, advising on CRM requirements, and ensuring the successful implementation of our Dynamics CRM solution.

Key Responsibilities

  • Analyze business needs and advise on CRM requirements for various G+D business units
  • Detail and review business requirements, creating epics, features, and user stories
  • Advise business users on best practices for CRM, development, and integration processes
  • Quality assure technical and functional design
  • Design solutions for MS Dynamics Customer Service and Field Service
  • Contribute to international rollouts of the Dynamics CRM solution
  • Take ownership of new feature realization and IT demands in collaboration with the development team
  • Provide global second-level support for Dynamics CRM users

Requirements

  • Degree in computer science, economics, or comparable
  • 5+ years of professional experience with MS Dynamics CRM
  • Several years of experience in consulting and implementation of solutions based on MS Dynamics Customer Service and Field Service
  • Very good knowledge of creating functional and technical concepts
  • Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics CRM
  • Very good understanding of and ability to configure security groups, roles, and teams
  • Strong knowledge of building and configuring CRM forms, views, dashboards, and flows
  • Very good Power Platform knowledge – Model driven apps, Power Automate, Power Pages, Power BI
  • Project experience in service processes and their digitization
  • Basic technical knowledge in Dynamics customizations, JavaScript, C#, .NET, HTML, including plugins, scripting, and form creation would be a plus
  • Knowledge and experience with integrating Dynamics with SAP ERP would be a plus
  • Comfortable with using DevOps as backlog and sprint management tool
  • Knowledge about configuration of DevOps CI/CD pipelines would be a plus
  • Very good analytical and communication skills
  • Very good written and spoken English skills
  • Team spirit and an efficient and solution-oriented way of working

About Us

Giesecke+Devrient is a leading technology company that provides innovative solutions for the financial, security, and industrial sectors. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.



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