Dynamics CRM Implementation Specialist

1 month ago

Gurgaon, Haryana, India Giesecke+Devrient Full time
Job Title: Dynamics CRM Consultant

Task & Responsibilities

  • Conduct thorough analysis of business needs for G+D business units and provide expert advice on CRM requirements definition and implementation.
  • Develop and review business requirements, creating epics, features, and user stories to ensure seamless CRM solution delivery.
  • Advise business users on best practices for CRM, development, and integration processes, ensuring optimal solution adoption.
  • Ensure high-quality technical and functional design through rigorous quality assurance processes.
  • Analyze individual customer requirements and design tailored solutions for MS Dynamics Customer Service and Field Service.
  • Contribute to international rollouts of the Dynamics CRM solution to subsidiaries, ensuring global consistency.
  • Collaborate with the development team to realize new features or IT demands, taking ownership of project delivery.
  • Provide global second-level support for Dynamics CRM users, ensuring prompt issue resolution.
  • Ensure ongoing operation in the Dynamics CRM area, ensuring continuous improvement and optimization.
Profile

Requirements

  • Degree in computer science, economics, or a comparable field.
  • 5+ years of professional experience with MS Dynamics CRM.
  • Several years of experience in consulting and implementing solutions based on MS Dynamics Customer Service and Field Service.
  • Excellent knowledge of creating functional and technical concepts.
  • Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics CRM.
  • Very good understanding of and ability to configure security groups, roles, and teams.
  • Strong knowledge of building and configuring CRM forms, views, dashboards, and flows.
  • Very good Power Platform knowledge – Model-driven apps, Power Automate, Power Pages, Power BI.
  • Project experience in service processes and their digitization.
  • Basic technical knowledge in Dynamics customizations, JavaScript, C#, .NET, HTML, including plugins, scripting, and form creation would be a plus.
  • Knowledge and experience with integrating Dynamics with SAP ERP would be a plus.
  • Comfortable with using DevOps as a backlog and sprint management tool.
  • Knowledge about configuration of DevOps CI/CD pipelines would be a plus.
  • Very good analytical and communication skills.
  • Very good written and spoken English skills.
  • Team spirit and an efficient and solution-oriented way of working.

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