Technologist for Dynamics CRM Implementation

3 weeks ago


Gurgaon, Haryana, India Giesecke+Devrient Full time

Key Responsibilities:

As a Dynamics CRM Implementation Specialist at Giesecke+Devrient, you will be responsible for analyzing business needs and advising on CRM requirements definition and implementation. Your duties will include detailing and reviewing business requirements, creating epics, features, and user stories, and advising business users on best practices for CRM development or integration processes.

Key Skills:

  • Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics CRM
  • Ability to configure security groups, roles, and teams
  • Experience with MS Dynamics Customer Service and Field Service
  • Knowledge of Power Platform – Model driven apps, Power automate, Power pages, Power BI
  • Project experience in service processes and their digitization

Requirements:

  • Degree in computer science, economics, or comparable
  • 5+ years of professional experience with MS Dynamics CRM
  • Several years of experience in consulting and implementation of solutions based on MS Dynamics Customer Service and Field Service


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