Dynamics CRM System Administrator

2 weeks ago


Gurgaon, Haryana, India FIS Full time
Job Title: Dynamics CRM System Administrator

Job Summary

FIS is seeking a skilled Dynamics CRM System Administrator to provide technical support and maintenance for our CRM systems.

Key Responsibilities

- Install, configure, and maintain Dynamics CRM instances
- Monitor CRM system performance and ensure high availability and reliability
- Manage CRM security, including user roles and permissions
- Conduct regular system audits and apply necessary updates and patches
- Customize CRM forms, views, dashboards, and workflows to meet business requirements
- Develop and maintain custom entities, plugins, and integrations using CRM SDK and development tools
- Implement business rules and automation processes within the CRM
- Oversee data imports, exports, and migrations
- Maintain data integrity and quality through regular checks and validations
- Develop and implement data management policies and procedures

What You Bring

- Provide technical support to CRM users, troubleshooting issues and resolving them in a timely manner
- Conduct user training sessions and create training materials to enhance user proficiency
- Collaborate with business units to gather requirements and provide CRM solutions that meet their needs
- Develop and maintain CRM reports and dashboards to provide actionable insights to stakeholders
- Utilize CRM data to generate business reports and support decision-making processes
- Manage integrations between Dynamics CRM and other business systems
- Work with developers to build and deploy custom solutions within the CRM environment
- Ensure integration solutions are secure, efficient, and scalable

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