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Customer Service Executive

3 months ago

Nagpur, India timesjobs Full time
Customer Service Executive

No of Vacancies: 01
Experience: 1 Years
Job Location: Nagpur
Qualification: Any Bachelor's degree
Salary: Best in industry

Roles & Responsibilities:

Providing help and advice to customers using your organizations products or services;
Responsible for handling back office processes.
Communicating courteously with customers by telephone, email or Chat.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
Issuing refunds or compensation to customers;
Keeping accurate records of discussions or correspondence with customer.
And other duties as defined.

Skills Required:

Excellent communication skills in English.
Working experience in BPO/KPO/ Call center would be preferred.
Must have strong problem solving skills.