Head of Business Operations

3 weeks ago

Gurgaon, India Takeda Pharmaceutical Full time

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Purpose of Role

The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long term horizons. The function leads strategy, commercial excellence mandates, analyze and take key launch and portfolio planning decisions through structured analysis and alignments and create structured sales training and development charter and implementation. The role supports the GM in designing, achieving and tracking country priorities and KPIs (KPI setting, performance tracking, forecast landing and assess KPI achievement).

The role is expected to deliver on all aspects of business requiring strategic evaluation and strategy development, and deliver on mandates like hypergrowth planning, organization wide blueprint creation and implementation and change management along with portfolio planning and commercial effectiveness.

Dimension:

Leadership/People:  4-5 direct reports

Geographic Scope:  India, Sri Lanka

Financial Scope: Direct impact to LOC (Local Operating Company) P&L in short- and long-term

Accountabilities:

The Business Operations function within Takeda India currently includes the following 4 functions:

Strategy and Portfolio Planning:

Guide and drive high-quality differentiated commercial strategies to serve Takeda India’s short- and long- term growth strategies. The core part of the function includes identifying growth levers and incubating future growth ideas / projects, , go-to market (GTM) models creation and evaluation, operating and business model changes proposals and recommendations, portfolio planning and prioritization (existing and pipeline), PMO for Long range forecasting (LRF), business planning etc and change management.  The function also includes identifying partnership models and co-owning its execution with cross functional leads. In addition, the function prepares enterprise-wide performance management to provide strategic insight and foresights to leaders for effective decision making.

Launch Excellence:

This function is responsible for enhancing Takeda’s portfolio through systematic evaluation and prioritization. The core areas of responsibility include Business case creation, portfolio planning, leading planning phase cross-functional teams to achieve time-based milestones and ensure cross functional readiness criteria for commercial launches.

Commercial Excellence:

This function is responsible for maintaining CRM software and invest in improving CRM capabilities for a growing LOC, set sales force effectiveness (SFE) KPIs, sales Incentive planning (SIP). The function works closely with all franchises to deliver enhanced in-clinic and ex-clinic commercial effectiveness. Set up marketing excellence capabilities and work with DD&T team to develop technology enabled tools and processes for driving Customer Excellence for Takeda India.

Commercial Organization Training and Development:

This function is responsible for creating commercial functions training and development needs to increase commercial effectiveness. A secondary responsibility of the function is to deliver corporate wide capability build training and manage and maintain new employee digital onboarding.

Required Qualifications, Critical Skills and Competencies, Communication Skills and Leadership CapabilitiesRequired Qualifications:

Bachelor’s degree in Science or equivalent, MBA preferred

At least 15 years of experience in Business Operations (in the areas mentioned above) across life science organizations/ consulting companies  

Preferred work experience in consulting firms

People management experience must

Critical Skills and Competencies

Strong financial understanding of P&L and drivers of Takeda’s portfolio.

Ability to influence and work effectively with various business partnerships, regions, and cultures.

Ability to develop strategic analysis that prepares decision making on a large scale (e.g. investment options, business models, large-scale projects).

Strong interpersonal skills, building successful relationships with key stakeholders internally and externally to drive results.

Strong project management skills to support driving cross group initiatives.

Ability to operate in an ambiguous environment, with minimal supervision, strong personal drive and self-motivation.

Ability to deal with decision making processes in complex organizations and generate collaboration and followership.

This role requires in-depth knowledge of strategic aspects of running a business as well as comes with high level of ambiguity. The incumbent should be highly comfortable in collaborating across leadership levels to deliver on the outcomes.

Steer information flow, act as a gatekeeper, ensuring GM’s involvement in a project or decision-making process at the right moment.

Experience in coordinating, implementing and/or managing complex, diverse project and functions for a diverse environment. Project management and portfolio management experience in determining priorities and delivering projects on time and within budget.

Fair understanding of emerging technologies and digital ecosystem with potential impact on Pharmaceutical Industry.

Communication Skills:

Excellent cross functional communication across the organization to influence strategy formulation and align members on global strategy and vision.

Excellent upwards communication skills, (1) internally maintain a common understanding and synchronization in terms of global strategy, and (2) externally develop and maintain strong relationship and trust with key stakeholders and customers.

Critical Leadership Capabilities:

Strong proven leadership in team building, motivating, and developing people.

High level of personal maturity and natural authority.

Committed to capability building for sustainable growth.

Proven leader who has strong business acumen and can pre-empt strategic moves to move organization towards sustainable and profitable growth.

Locations

IND - Gurgaon

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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