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Service Collection Head
1 week ago
Function:
Customer Experience Reporting To:
Business Head Job Level:
Service Head Purpose of the Job Role is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.
Key Deliverables- To Ensure 100% service level adherence to business processes
- To enhance the Revenue enhancement -Churn Control and Up-sell (Data and Voice)
- Managing Fault Rate and SLA
- To increase Collection Efficiency : 0-60 days (data and Voice)
- Bad Debts Reduction
- IR Delivery vs. Target
- Drive virtualization through PFH, Self-care and Paperless bill media
Additional Responsibilities:
- PAN Indian Collection Governance for Emerging and ISP segment Dunning compliance Reconciliation and Dispute closure Audit and Tax compliance Drive early bucket collection Customer credit check Payment posting process /Audit Skills Required Experience in Project Management + Collections Partner Management Team Management Knowledge of TDS/GST Account reconciliation Data Product Billing and accounting Educational Qualifications
- Full Time graduate, preferably MBA/ PGDM - Finance (Mandatory) or CA / CA inter will do Work Experience 15+ Years of experience in telecom(Preferred)
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Gurgaon, Haryana, India Airtel Business Full timeFunction: Customer ExperienceReporting To: Business HeadJob Level: Service HeadPurpose of the JobRole is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.Key Deliverables To Ensure 100% service level adherence to business processes To enhance the Revenue enhancement...
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