Service Collection Head

1 week ago


Gurgaon, Haryana, India Airtel Business Full time

Function:

Customer Experience Reporting To:

Business Head Job Level:

Service Head Purpose of the Job Role is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.

Key Deliverables

  • To Ensure 100% service level adherence to business processes
  • To enhance the Revenue enhancement -Churn Control and Up-sell (Data and Voice)
  • Managing Fault Rate and SLA
  • To increase Collection Efficiency : 0-60 days (data and Voice)
  • Bad Debts Reduction
  • IR Delivery vs. Target
  • Drive virtualization through PFH, Self-care and Paperless bill media

Additional Responsibilities:

  • PAN Indian Collection Governance for Emerging and ISP segment Dunning compliance Reconciliation and Dispute closure Audit and Tax compliance Drive early bucket collection Customer credit check Payment posting process /Audit Skills Required Experience in Project Management + Collections Partner Management Team Management Knowledge of TDS/GST Account reconciliation Data Product Billing and accounting Educational Qualifications
  • Full Time graduate, preferably MBA/ PGDM - Finance (Mandatory) or CA / CA inter will do Work Experience 15+ Years of experience in telecom(Preferred)


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