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Team Leader Voice openings
1 month ago
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
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Team Leader for Banking BPO Voice Process Job
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeTeam Leader for Banking BPO Voice Process JobQuality Analyst for International Voice Process Quality checking of at least 10 machines per day/shift.Quality checking of machine of agents under AIP.Monitoring of covert quality functional mailbox.Checking of client surveys for agents under assigned group.Checking of CSAT scores (overall satisfaction, NPS...
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Team Leader for Banking BPO Voice Process Job
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeTeam Leader for Banking BPO Voice Process JobQuality Analyst for International Voice Process Quality checking of at least 10 machines per day/shift.Quality checking of machine of agents under AIP.Monitoring of covert quality functional mailbox.Checking of client surveys for agents under assigned group.Checking of CSAT scores (overall satisfaction, NPS...
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Voice Group – Team Leader
6 days ago
Bengaluru, Karnataka, India INDECOMM Full timeJob Brief Indecomm is seeking a dynamic Team Leader for the Voice Group, who possesses exceptional communication skills, hands-on process expertise, and a solid background in US Customer Calling, Payoff & HOA requests, VOEs, and managing multiple projects. The ideal candidate should excel in team leadership, reporting, and data analysis, and actively...
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Voice Group – Team Leader
3 weeks ago
Bengaluru, India INDECOMM Full timeJob Brief Indecomm is seeking a dynamic Team Leader for the Voice Group, who possesses exceptional communication skills, hands-on process expertise, and a solid background in US Customer Calling, Payoff & HOA requests, VOEs, and managing multiple projects. The ideal candidate should excel in team leadership, reporting, and data analysis, and actively...
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Voice Group – Team Leader
1 month ago
Bengaluru, India INDECOMM Full timeJob Brief Indecomm is seeking a dynamic Team Leader for the Voice Group, who possesses exceptional communication skills, hands-on process expertise, and a solid background in US Customer Calling, Payoff & HOA requests, VOEs, and managing multiple projects. The ideal candidate should excel in team leadership, reporting, and data analysis, and actively...
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Team Leader
3 weeks ago
Bengaluru/ Bangalore, India timesjobs Full timeJOB DETAILS1. He/She will be responsible for a team of 50-60 associates2. Meet or exceed KRA's of all team members such as agents3. Be directly responsible for the overall performance of team members4. Participate innew-hire interviews5. Conduct performance reviews and team meetings6. Conduct monitoring and coaching sessions.7. Coordinate with training and...
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Team Leader
1 month ago
Bengaluru/ Bangalore, India timesjobs Full timeJOB DETAILS1. He/She will be responsible for a team of 50-60 associates2. Meet or exceed KRA's of all team members such as agents3. Be directly responsible for the overall performance of team members4. Participate innew-hire interviews5. Conduct performance reviews and team meetings6. Conduct monitoring and coaching sessions.7. Coordinate with training and...
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Team Leader
3 weeks ago
Bengaluru, India IPLUS RESEARCH Full timeWe are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to...
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Team Leader
4 weeks ago
Bengaluru, India Novo Nordisk AS Full timeDepartment – Finance GBS Are you an experienced finance professional with a passion for leading teams and driving results? Do you thrive in a fast-paced and dynamic environment? We are looking for a Team Leader to join our Cash Application (O2C) team within Finance GBS. If you are ready to take on a new challenge and make a difference, read on, and...
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Team Leader
3 weeks ago
Bengaluru/ Bangalore, India SEVEN CONSULTANCY Full timeApply for Team Leader, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on TimesJobs.com.
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Team Leader
1 month ago
Bengaluru/ Bangalore, India SEVEN CONSULTANCY Full timeApply for Team Leader, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on TimesJobs.com.
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Team Leader
6 days ago
Bengaluru, Karnataka, India Novo Nordisk Full timeDepartment – Finance GBSAre you a seasoned finance professional with a knack for leading teams and achieving results? Do you thrive in a dynamic and fast-paced setting? We're in the lookout for a Team Leader to join our Cash Application (O2C) team within Finance GBS. If you're ready to tackle a new challenge and make an impact, keep reading and submit your...
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Team Leader
2 weeks ago
Bengaluru, India Novo Nordisk Full timeThe position As a Team Leader for Cash Application (Order2Cash) within Finance GBS, your primary objective is to achieve targets set by O2C for Cash Apps, focusing on tasks within O2C. In this role, you will: Oversee the performance of the Cash Applications teams within O2C Finance GBS, including KPI reporting. Demonstrate strong compliance skills,...
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Team Leader
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeJOB DETAILSHe/She will be responsible for a team of 50-60 associatesMeet or exceed KRA's of all team members such as agentsBe directly responsible for the overall performance of team membersParticipate innew-hire interviewsConduct performance reviews and team meetingsConduct monitoring and coaching sessions.Coordinate with training and quality assurance to...
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Team Leader
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeJOB DETAILSHe/She will be responsible for a team of 50-60 associatesMeet or exceed KRA's of all team members such as agentsBe directly responsible for the overall performance of team membersParticipate innew-hire interviewsConduct performance reviews and team meetingsConduct monitoring and coaching sessions.Coordinate with training and quality assurance to...
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Team Leader
6 days ago
Bengaluru, Karnataka, India GKN Automotive Full timeTeam Leader - Systems ManagementAt GKN Automotive, we are passionate about building Systems that solves the most complex challenges in the Automotive industry. We've spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Control Units (ECUs). Our eDrive technology is now powering over two million vehicles...
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Team Leader
4 weeks ago
Bengaluru, India Novo Nordisk Full timeDepartment – Finance GBS Are you an experienced finance professional with a passion for leading teams and driving results? Do you thrive in a fast-paced and dynamic environment? We are looking for a Team Leader to join our Cash Application (O2C) team within Finance GBS. If you are ready to take on a new challenge and make a difference, read on, and...
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Team Leader
1 month ago
Bangalore, India BCD Meetings & Events Full timeJob Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Bangalore India As a Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...
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Team Leader
3 weeks ago
Bangalore, India BCD Meetings & Events Full timeJob Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Bangalore India As a Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...
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Team Leader
3 weeks ago
Bangalore, India ADVITO Full timeJob Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Bangalore India As a Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...