Team Leader for Banking BPO Voice Process Job

1 month ago


Bengaluru, Karnataka, India timesjobs Full time
Team Leader for Banking BPO Voice Process Job

Quality Analyst for International Voice Process

Quality checking of at least 10 machines per day/shift.
Quality checking of machine of agents under AIP.
Monitoring of covert quality functional mailbox.
Checking of client surveys for agents under assigned group.
Checking of CSAT scores (overall satisfaction, NPS rating).
Addressing GSOS escalations.

  • White Horse Manpower Consultancy Pvt. Ltd.
  • Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd, (Exit of Commercial Street) Shivajinagar Bangalore
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