Senior Customer Support Engineer, Raipur

4 weeks ago

Kolkata, India Danaher Full time

Wondering whatâs within Beckman Coulter Diagnostics? Take a closer look.

At first glance, youâll see that for more than 80 years weâve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Weâre building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youâll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, weâre working at the pace of change to improve patient lives with diagnostic tools that address the worldâs biggest health challenges. 

The Sr. Customer Support Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Raipur and associated territories.

This position is part of the Technical Service department located at Raipur- Chhattisgarh and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe.

You will be a part of the West Service Team and report to the State Service Managerâ Mumbai responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organizationâread on.

In this role, you will have the opportunity to:

1. Installs and maintains instruments and systems in a laboratory environment.

2. Delivers basic operational training at installation.

3. Provide effective product and customer support.

4. Ensures Preventive Maintenance planning (PM) & Modification (MODâs) planning are performed in a timely manner.

5. Seeks timely support for difficult product issues avoiding unnecessary downtime.

6. Performs timely reporting of his activities.

6. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.

7. Adheres to field service policies procedures and standards.

8. Maintain recommended spare parts for his product range.

9. Ensures appropriate spare parts stock

The Extended requirements of this role would be, that you

1. Can independently handle 1 or more product groups (for example Immuno, Hematology, or Chemistry) with timely expert support.

2. Able to identify application vs. service issues and collaborates to re                                 

3. Provide Onsite Mentoring to New Associates 

The essential requirements of the job include.

  • Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in the curriculum)

  • 3-8 Years on any type of instrumentation- Medical or Analytical Or Remote: 3-8 Years on any type of with Basic experience on In-Vitro Diagnostics Equipmentâs (Hematology, Chemistry or Immunoassay) Is able to logically resolve or troubleshoot in times of crisis and leverage expert help

  • Self-Managed, Multitasking                                                                      

It would be a plus if you also possess previous experience in:

  • Technically competent with strong people skills to promote teamwork needed to achieve reliable program objectives: the ability to work in a team environment.                                                                

  • A proven ability to interface with diverse technical is an essential requirement.                                                                             

  • Ability to coordinate and collaborate with other functions to achieve client delight.

  • Microbiology, Urine analysis, Remote diagnostics, LIS, and networking skills

  • MS -office, Teams

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  • Senior Customer Support Engineer, Raipur

    4 weeks ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Senior Customer Support Engineer, Raipur

    4 weeks ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Senior Customer Support Engineer, Raipur

    4 weeks ago

    kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that...

  • Senior Customer Support Engineer, Raipur

    4 weeks ago

    Kolkata, West Bengal, India Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Customer Support Engineer

    1 week ago

    Kolkata, India Unoteq Technologies Private Limited Full time

    What You’ll DoNetwork Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.Incident Management and Troubleshooting :Responding to...

  • Customer Support Engineer

    1 week ago

    Kolkata, India Unoteq Technologies Private Limited Full time

    What You’ll DoNetwork Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.Incident Management and Troubleshooting:Responding to...

  • Customer Support Engineer

    2 weeks ago

    kolkata, India Unoteq Technologies Private Limited Full time

    What You’ll Do Network Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues. Incident Management and Troubleshooting : Responding to...

  • Customer Support Engineer

    2 weeks ago

    Greater Kolkata Area, India Unoteq Technologies Private Limited Full time

    What You’ll DoNetwork Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.Incident Management and Troubleshooting:Responding to...

  • Senior Customer Support Engineer, Bhopal

    1 month ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Senior Customer Support Engineer, Madurai

    4 weeks ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Senior Customer Support Engineer, Madurai

    4 weeks ago

    kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Senior Customer Support Engineer, Madurai

    3 weeks ago

    Kolkata, West Bengal, India Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Senior Customer Support Engineer, Bhopal

    1 month ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Senior Customer Support Engineer, Bhopal

    1 month ago

    kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that...

  • Senior Customer Support Engineer, Madurai

    4 weeks ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that...

  • Customer Support Engineer

    1 month ago

    Kolkata, India Taragana Full time

    Job DescriptionCustomer support is the face of the company for most of our customers. We strive hard to provide excellent customer support. Your job will be to provide high quality and timely customer support for our product and services. You will also be responsible for maintaining and enhancing our public and internal FAQ database to facilitate faster and...

  • Customer Support Engineer

    2 months ago

    Kolkata, India Taragana Full time

    Job Description Customer support is the face of the company for most of our customers. We strive hard to provide excellent customer support. Your job will be to provide high quality and timely customer support for our product and services. You will also be responsible for maintaining and enhancing our public and internal FAQ database to facilitate...

  • Customer Support Engineer

    2 months ago

    kolkata, India Taragana Full time

    Job Description Customer support is the face of the company for most of our customers. We strive hard to provide excellent customer support. Your job will be to provide high quality and timely customer support for our product and services. You will also be responsible for maintaining and enhancing our public and internal FAQ database to facilitate...

  • Customer Support Engineer

    1 month ago

    Kolkata, India Concept Life Sciences Full time

    The Engr. should have two to seven years’ experience in high end Sophisticated Analytical Instrumentation, Control Instrumentation or Medical Electronics Field.Candidates having practical hands on experience in repair upto component level service will be preferred.Proven track record of maintaining high customer satisfaction and Customer Support revenue...

  • Customer Support Engineer

    2 months ago

    Kolkata, India Concept Life Sciences Full time

    The Engr. should have two to seven years’ experience in high end Sophisticated Analytical Instrumentation, Control Instrumentation or Medical Electronics Field. Candidates having practical hands on experience in repair upto component level service will be preferred. Proven track record of maintaining high customer satisfaction and Customer Support...