Key Client Manager

4 weeks ago

Greater Bengaluru Area, India Federation of Indo- Israeli Chambers of Commerce Full time

As a Key Client Manager at FIICC, you will be responsible for managing and nurturing relationships with our key clients. You will serve as the primary point of contact for these clients, ensuring their needs are met and their expectations are exceeded. Your role will involve proactive engagement, strategic planning, and effective communication to drive customer satisfaction and retention.


Main Responsibility and Activities:


1. Client Relationship Management

- Build and maintain strong, trust-based relationships with key clients.

- Understand clients' business objectives, challenges, and priorities.

- Regularly communicate with clients to assess satisfaction levels and identify opportunities for improvement.

- Serve as the primary point of contact for all client inquiries, concerns, and escalations.


2. Account Development

- Develop strategic account plans to maximize client retention and growth.

- Collaborate with internal teams to tailor solutions to meet clients' evolving needs.

- Conduct regular business reviews with clients to address concerns, identify challenges and create solutions.


3. TAT Management

-Establish and enforce service level agreements (SLAs) with clients to ensure timely delivery of services.

-Monitor key process performance and take proactive measures to address any deviations from agreed-upon timelines.

-Work closely with operations teams to streamline processes and improve efficiency.


4. Issue Resolution:

- Address client issues and concerns promptly and effectively.

- Investigate root causes of issues and implement corrective actions to prevent recurrence.

-Serve as an advocate for clients within the organization, ensuring their needs are prioritized and addressed.


Education Qualification & Skills Required:

- Bachelor's degree in business administration, marketing, or related field (preferred).

- 3-5 years’ experience in key account management or client relationship management role.

- Strong understanding of customer service principles and practices.

- Excellent communication and interpersonal skills.

- Ability to think strategically and identify opportunities for process efficiency and improvement.

- Proficiency in CRM software and Microsoft Office suite.

- Attention to detail and ability to multitask in a fast-paced environment


Benefits:

- Competitive salary and performance-based incentives.

- Opportunities for professional development.

- Dynamic and collaborative work environment.


If you are a results-driven professional with a passion for building strong client relationships, we encourage you to apply for this exciting opportunity to join our team at FIICC. Please submit your resume detailing your relevant experience at hr@fiicc.in/recops@fiicc.in. We look forward to hearing from you

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