Key Client Manager
1 month ago
As a Key Client Manager at FIICC, you will be responsible for managing and nurturing relationships with our key clients. You will serve as the primary point of contact for these clients, ensuring their needs are met and their expectations are exceeded. Your role will involve proactive engagement, strategic planning, and effective communication to drive customer satisfaction and retention.
Main Responsibility and Activities:
1. Client Relationship Management
- Build and maintain strong, trust-based relationships with key clients.
- Understand clients' business objectives, challenges, and priorities.
- Regularly communicate with clients to assess satisfaction levels and identify opportunities for improvement.
- Serve as the primary point of contact for all client inquiries, concerns, and escalations.
2. Account Development
- Develop strategic account plans to maximize client retention and growth.
- Collaborate with internal teams to tailor solutions to meet clients' evolving needs.
- Conduct regular business reviews with clients to address concerns, identify challenges and create solutions.
3. TAT Management
-Establish and enforce service level agreements (SLAs) with clients to ensure timely delivery of services.
-Monitor key process performance and take proactive measures to address any deviations from agreed-upon timelines.
-Work closely with operations teams to streamline processes and improve efficiency.
4. Issue Resolution:
- Address client issues and concerns promptly and effectively.
- Investigate root causes of issues and implement corrective actions to prevent recurrence.
-Serve as an advocate for clients within the organization, ensuring their needs are prioritized and addressed.
Education Qualification & Skills Required:
- Bachelor's degree in business administration, marketing, or related field (preferred).
- 3-5 years’ experience in key account management or client relationship management role.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to think strategically and identify opportunities for process efficiency and improvement.
- Proficiency in CRM software and Microsoft Office suite.
- Attention to detail and ability to multitask in a fast-paced environment
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for professional development.
- Dynamic and collaborative work environment.
If you are a results-driven professional with a passion for building strong client relationships, we encourage you to apply for this exciting opportunity to join our team at FIICC. Please submit your resume detailing your relevant experience at hr@fiicc.in/recops@fiicc.in. We look forward to hearing from you
We have other current jobs related to this field that you can find below
-
Key Account Sales Manager
3 weeks ago
Greater Bengaluru Area, India Future Focus Infotech Private Limited Full timeCompany DescriptionFuture Focus Infotech Private Limited (FFI) is a pioneer in India's IT staffing business, offering strategic IT consulting and managed solutions to technology companies. With over 20 years of experience, FFI has become a leader in consulting for various technologies. FFI operates across multiple locations in India, the USA, and the UAE,...
-
Key Client Manager
2 days ago
Bengaluru, Karnataka, India NTT Full timeMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe primary...
-
Key Account Sales Manager
3 weeks ago
Greater Bengaluru Area, India SolaX Power Full timeWe are hiring Key Account Sales Managers located in Bangalore, please check the context below:Established in 2012, SolaX Power is dedicated to helping our customers transform their homes to clean energy and reducing the reliance on fossil fuels. Solax Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong...
-
Key Account Sales Manager
1 month ago
Greater Bengaluru Area, India SolaX Power Full timeWe are hiring Key Account Sales Managers located in Bangalore, please check the context below:Established in 2012, SolaX Power is dedicated to helping our customers transform their homes to clean energy and reducing the reliance on fossil fuels. Solax Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong...
-
Key Account Sales Manager
2 weeks ago
Greater Bengaluru Area, India SolaX Power Full timeWe are hiring Key Account Sales Managers located in Bangalore, please check the context below: Established in 2012, SolaX Power is dedicated to helping our customers transform their homes to clean energy and reducing the reliance on fossil fuels. Solax Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong...
-
Senior Associate
4 weeks ago
Greater Bengaluru Area, India Accounting Client Full timeA leading mid-market Audit, Accounting, Assurance and Business Advisory firm is looking for a junior qualified audit consultant to join their team in London from India.The firm offers a nurturing and collaborative working culture and provides an environment where people are highly valued. It has clearly defined career pathways to empower you to manage your...
-
Senior Associate
3 days ago
Greater Bengaluru Area, India Accounting Client Full timeJoin a leading mid-market firm in London as a junior qualified audit consultant from India Work in a nurturing and collaborative environment Opportunity to manage your own development with clearly defined career pathways Looking for individuals with 5-7 years' experience working in an advisory firm in India Must have excellent communication skills and...
-
IBU Sales Lead
1 month ago
Greater Bengaluru Area, India Direct Client Full timeIBU Sale Lead Bengaluru, Data & Analytics JOB DESCRIPTION Job Summary : We are seeking a motivated and experienced Data Warehouse Sales Lead. The ideal candidate will possess a strong background in data warehouse technologies and sales, with a proven track record of exceeding sales targets. The primary responsibility of this role is to drive revenue...
-
Key Account Sales Manager
3 weeks ago
Bangalore Metropolitan Area, India Future Focus Infotech Private Limited Full timeCompany DescriptionFuture Focus Infotech Private Limited (FFI) is a pioneer in India's IT staffing business, offering strategic IT consulting and managed solutions to technology companies. With over 20 years of experience, FFI has become a leader in consulting for various technologies. FFI operates across multiple locations in India, the USA, and the UAE,...
-
Regional Key Account Manager
2 weeks ago
Kolkata metropolitan area, India Custiv Full timePosition Title: Key Accounts Manager Department: Sales and Customer Relations No of Positions 1 - Kolkata Reports to: Head of Sales About Custiv Custiv is a dynamic startup poised to redefine the manufacturing landscape. We're revolutionizing the industry with our cutting-edge Digital Contract Manufacturing platform, offering end-to-end solutions for custom...
-
Regional Key Account Manager
3 weeks ago
Kolkata metropolitan area, India Custiv Full timePosition Title: Key Accounts ManagerDepartment: Sales and Customer RelationsNo of Positions 1 - KolkataReports to: Head of SalesAbout CustivCustiv is a dynamic startup poised to redefine the manufacturing landscape. We're revolutionizing the industry with our cutting-edge Digital Contract Manufacturing platform, offering end-to-end solutions for custom...
-
Regional Key Account Manager
3 weeks ago
Kolkata metropolitan area, India Custiv Full timePosition Title: Key Accounts ManagerDepartment: Sales and Customer RelationsNo of Positions 1 - KolkataReports to: Head of SalesAbout CustivCustiv is a dynamic startup poised to redefine the manufacturing landscape. We're revolutionizing the industry with our cutting-edge Digital Contract Manufacturing platform, offering end-to-end solutions for custom...
-
Key Account Sales Manager
3 days ago
Bangalore Metropolitan Area, India Future Focus Infotech Private Limited Full timeCompany DescriptionAt Future Focus Infotech Private Limited (FFI), we are trailblazers in India's IT staffing industry, providing strategic IT consulting and managed solutions to tech firms. Boasting more than two decades of experience, FFI has emerged as a frontrunner in consulting across diverse technologies. Operating in various Indian, American, and...
-
Key Accounts Manager
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeJOB DETAILSServe as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our...
-
Key Account Manager
2 weeks ago
Bengaluru, India Kazam Full timePosition Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...
-
Key Account Manager
1 month ago
Bengaluru, India Kazam Full timePosition Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...
-
Key Account Manager
3 weeks ago
Bengaluru, India Kazam Full timePosition Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...
-
Key Account Manager
3 days ago
Bengaluru, Karnataka, India Kazam Full timePosition Overview:We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...
-
Key Account Manager
1 month ago
Bengaluru, India Kazam Full timePosition Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...
-
Key Account Manager
2 weeks ago
Bengaluru, India Kazam Full timePosition Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...
