Customer Service
7 days ago
Role Description
This is a full-time on-site role for an Academic Advisor located in the Bengaluru Area. The Academic Advisor will be responsible for customer satisfaction. The role involves building and maintaining relationships with current and potential customers and converting leads into sales.
Desired Candidate Profile
- Should have excellent English communication skills
- Ability to build rapport with international customers from Australia, UK and USA
- Should have own Laptop
- Prior experience in Sales/Customer service is mandatory
Roles and responsibilities
- Work on client interaction on Chat Support and Google Meet (video)
- Monitor and resolve customer escalations.
- Work on long term client retention
Location: HustleHub Tech Park, HSR Layout, Bangalore
Work Policy: 6 days/week
Night Shift time : 8PM - 6AM
Salary: 4.8L Fixed + 1.2L Variable
Company Description
Wiingy is an online education platform that provides 1-to-1 online tutoring to school students, university students, and working professionals worldwide. We work with qualified and experienced instructors to deliver online lessons in Coding, Math, Science, and over 100 other subjects. With a teaching experience rated 4.8/5 and above, we are a thriving community of over 20,000 students across 10+ countries.
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