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Customer Service Representative

2 months ago

Greater Delhi Area, India TheraYog Full time

Introduction

TheraYog is dedicated to enhancing women's health and wellness through a holistic approach that includes yoga, diet counselling, psychological counselling, and Ayurvedic consultations. Our mission is to empower women by addressing their unique health needs with comprehensive wellness solutions.


Title: Customer Relationship Manager (Tele-Health Coach)


Location: Noida - Sector 65 (Hybrid)


Key Responsibilities

  • Building and maintaining strong relationships with clients and customers
  • Providing health guidance to customers
  • Providing exceptional customer support and assistance
  • Handling inquiries, feedback, and complaints in a professional manner
  • Upsell and cross-sell company products and services
  • Collaborating with the sales team to drive revenue growth
  • Monitoring customer satisfaction and loyalty metrics


Qualifications and Experience

  • Background in the health and wellness industry
  • Minimum of 2 years of experience in customer relationship management, support, or sales in a related field
  • An empathetic and nurturing attitude towards women's health-related issues with a calming aura is necessary.
  • Knowledge of women's health issues, infertility, pregnancy care, and postpartum care preferred
  • Strong communication and interpersonal skills


Additional Skills

  • Ability to work in a fast-paced environment and willingness to work in rotational shifts
  • Proficiency in CRM software and other relevant tools
  • Understanding of yoga, Ayurveda, and holistic wellness practices


Compensation

Pay Range: Fixed salary plus incentives (matching the best industry standards and skills)

Compensation will be commensurate with experience and skills


TheraYog is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.