Customer Service Associate

1 month ago

Greater Bengaluru Area, India The VR Superstore Full time

Short Summary


As the world progresses, so does the way businesses operate. The ever-growing and advancing field of digital technologies is no exception to this, with an increasing number of customers and businesses turning to new digital solutions to stay ahead of the curve.


The VR Superstore is at the forefront of this change, offering a wide range of products and solutions to help transition into the world of Virtual Reality, Augmented Reality, Metaverse and 3D printing.


With products ranging from simple VR headsets to 3D Printers, the VR Superstore has everything you need to take your life to the next level. So do not wait any longer, join our vision.


Opportunity Details



People in the Customer Service Associates are responsible for managing incoming customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.


Customer Service Associates will be the first point of contact a new potential client will have with our company when they are seeking information about our offer.


What you will do:


  1. Customer Service Associates usually work directly with customers to help close deals when needed, so they must have good customer service skills and a strong understanding of their company’s products and services.
  2. They also work closely with other Sales Representatives to find and close new business deals or expand existing business opportunities.



Key Responsibilities

Working with our CEO and the team, your role includes:

  • Supporting customers via chat, email on social media platforms,
  • Providing information about the product, how to use it, and its functions,
  • Receiving and transfer feedback about issues, requests, and ideas for improvements to our Product Team,
  • Ensuring the customers’ satisfaction with our support,
  • Analyzing Users’ problems and edit the CID survey,
  • Educating the users and help them to grow within the Customer Success framework,
  • Encouraging satisfied users to recommend the service to others.
  • Help maintaining and improving our Chat Bots and algorithms.



Education and Experience


Any Graduate

Experience: 1-2 years of relevant experience, preferably in consumer electronics and the retail environment (preferred)

Preferred: Experience in Customer Service and Sales (preferred)

Knowledge in consumer electronics and the retail environment (preferred)


Skills and Requirements


  • Strong interest in technology and the ability to quickly learn new products and features.
  • Self-starter with a strong commitment to driving results.
  • Enthusiastic, highly motivated, and outgoing personality comfortable in a competitive environment.
  • Passion for delivering exceptional customer experiences
  • Fluent in English
  • Graduate or similar education in Sales, Administration or Customer Support.
  • Excellent communication skills and record keeping.
  • Attention to details.
  • Professional demeanor, excellent verbal, and written communication skills
  • Access to a PC/Laptop and Internet.



More Information


This opportunity is suitable for a seasoned professional with Sales and Customer Service experience who focuses on technology. Our company evolves in a niche market; thus, knowledge management in the Virtual Reality and 3D sectors is preferred.



Disclaimer


This job description is a summary of the typical functions and responsibilities of the role. It is not an exhaustive or comprehensive list of all possible tasks and duties.


Join us at The VR Superstore and play a pivotal role in revolutionizing the Virtual Reality and 3D technology sectors

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