Customer Support Executive

1 week ago

Mumbai, Maharashtra, India Vernive Jewels Full time

About Us:

We are a UK-based online diamond jewelry brand specializing in diamond rings, earrings, and pendants. While our business operates in the UK, we manage all operations from India. We are looking for a skilled and experienced Customer Support Executive to handle customer inquiries, calls, and order follow-ups with a high level of professionalism and fluency in English.

Key Responsibilities:

  • Handle customer inquiries via email, phone, and live chat.
  • Provide order updates, assist with product queries, and manage post-sales support.
  • Communicate confidently with UK-based customers, ensuring a smooth and professional experience.
  • Resolve customer complaints, process returns/exchanges, and maintain high customer satisfaction.
  • Collaborate with internal teams (order processing, accounts, and IT) for seamless service.
  • Maintain detailed records of customer interactions and follow up on pending issues.

Requirements:

  • Fluent in English (written and spoken) with a neutral or UK-accented tone.
  • Minimum 2 years of experience in customer support, preferably handling UK/US clients.
  • Excellent communication and problem-solving skills.
  • Confident and professional phone etiquette to ensure a seamless UK customer experience.
  • Strong email writing skills with proper grammar and clarity.
  • Ability to handle multiple tasks, stay organized, and work under minimal supervision.
  • Basic knowledge of e-commerce and order processing is a plus.

Why Join Us?

  • Opportunity to work for a UK-based luxury jewelry brand.
  • Competitive salary based on experience.
  • Work in a professional and dynamic environment.
  • Potential for growth within the company.

If you have the required experience and skills, we'd love to hear from you

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