Customer Support Executive
2 weeks ago
Are you a master of the English language, both spoken and written Are you ready to take on the challenge of delivering exceptional customer support Look no further than The Black Box Company We are seeking a Customer Support Executive with excellent English proficiency to join our dynamic team.
Key responsibilities:
1. Provide top-notch customer support via phone, email, and chat (Instagram, Facebook, WhatsApp) ensuring prompt and accurate responses to inquiries and technical issues.
2. Collaborate with cross-functional teams to resolve customer concerns, escalating complex issues when necessary, and ensuring customer satisfaction.
3. Demonstrate in-depth knowledge of our products and services, guiding customers through troubleshooting steps and offering solutions.
4. Identify opportunities for process improvements and provide feedback to the management team for streamlined customer support operations.
5. Act as a brand ambassador, consistently delivering friendly and professional customer interactions that reflect the values of The Black Box Company.
6. Stay up-to-date with industry trends and product knowledge, attending training sessions and actively participating in team meetings to enhance your skills.
Join our supportive and vibrant team at The Black Box Company, where you will have the opportunity to sharpen your English proficiency and make a significant impact on our customers&apos experience. Apply now and embark on an exciting journey with us
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