Customer Support Executive
4 days ago
We are seeking a highly motivated and experienced Customer Support Executive to join our team. The ideal candidate will have a proven track record in customer support and technical analysis. As a Customer Support Executive, you will be responsible for providing exceptional support to our clients, helping them understand and use our NeoTrader software effectively. You will also play a crucial role in driving sales and achieving revenue targets by ensuring customer satisfaction and retention.
Key Responsibilities:
Provide comprehensive support to clients, focusing on the features, tools, and technical analysis strategies of NeoTrader software.
Conduct engaging online webinars and video tutorials to enhance users' understanding of the software.
Collaborate with the sales team to identify potential clients and provide them with tailored support sessions that highlight the benefits of NeoTrader.
Create and maintain support materials, including user guides, manuals, and video content, to support continuous learning.
Assist clients during live market sessions, providing real-time support and strategy implementation.
Meet and exceed revenue-based targets by ensuring customer satisfaction and encouraging software purchases through effective support.
Qualifications:
Bachelor's degree in finance, Business, or a related field.
Minimum of one year of experience in customer support, preferably in the financial or stock market sector.
Good understanding of technical analysis and trading strategies will be a plus
Customer-centric mindset with a focus on achieving sales and revenue targets.
Hands-on experience with trading software and market analysis tools.
Opportunities:
Working as a Customer Support Executive offers numerous opportunities for career growth and development. You will gain valuable experience in customer service, problem-solving, and communication, which can serve as a foundation for advancing to higher-level positions within the company. Additionally, you will have the chance to develop skills in areas such as conflict resolution, time management, and technical proficiency, enhancing your overall professional profile.
Schedule:
Day shift (9 AM to 5:30 PM)
Flexibility to conduct support sessions on weekends and late evenings (post 7 PM) occasionally.
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