Customer Support Executive

3 weeks ago

Mumbai, Maharashtra, India Action Tour Guide Full time
About Us:
We are a dynamic and growing company specializing in self-guided audio tour apps, offering immersive and informative experiences across multiple locations and cities. Our mission is to enhance the way people explore and connect with destinations, providing a seamless and enriching travel experience through innovative technology.
Website:  Plot No. 369, 3rd Floor, Sarla Park, Marol Maroshi Road, Andheri East, Mumbai-400059, Maharashtra, India.
Job Highlights:
Competitive salary and high-performance incentives.
Office-based role in Marol, Andheri East, Mumbai.
Required 3+ years experience in US customer support.
Excellent spoken and written English is a must.
Night shift (US Customers) with cab drop facility.
Problem-solving attitude.
Education: Any graduate.
Important: Apply only if you live within a 30-minute commute of Marol, Andheri East, and are comfortable with night shifts from the office.
Detailed Job Description:
Role & Responsibilities
We are seeking a Customer Support Executive to assist our US-based customers through email, chat, and ticketing systems. The ideal candidate will have exceptional communication skills, a customer-first approach, and the ability to troubleshoot app-related queries efficiently.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via call, email, and chat.
Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues to ensure a seamless user experience.
Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns.
Maintain detailed records of customer interactions and feedback to enhance service quality.
Required Skills & Qualifications:
Minimum 3 years of experience in customer support, preferably for US-based customers.
Strong written and verbal English communication skills.
Experience with ticketing systems, chat support, and CRM tools is a plus.
Ability to multitask, prioritize, and perform under pressure.
Strong problem-solving skills with a proactive approach to resolving customer issues.
Comfortable working night shifts from the office.
What We Offer:
Competitive salary with high-performance incentives.
Opportunity to grow within a company with a global customer base.
Supportive team and a dynamic work environment.
Cab drop facility for night shifts.
Preferred Candidate Profile:
Minimum 3 years of voice, email, and chat support experience.
Excellent English communication skills.
Willingness to work night shifts from the office.
Immediate joining is preferred.
Perks and Benefits:  High-performance incentives.
Important Note:   Please apply only if:
You live within a 30-minute commute of Marol, Andheri East.
You have a minimum of 3 years of experience in customer support.
You are comfortable working night shifts from the office.
Employment Type: Full Time, Permanent
Education: Any Graduate
Please send your resume to

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