Customer Engagement Executive

4 weeks ago

Bengaluru, India Blueprint Technologies Pvt Ltd Full time

The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned SAP Cloud customer accounts, including account management strategies as well as engagement and expansion plans to maximize growth potential within these customers, within the portfolio.The focus of this position is twofold, to maximize the value that customers and Blueprint/SAP receive through adoption and use of the SAP Cloud Solutions and to ensure that the customers deploy and use of all of their entitled subscription software.

The CEE is expected to serve as the primary point of contract for the customer and to maintain customer satisfaction, is responsible for retention of the revenue associated with customers within their portfolio, and effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.

EXPECTATIONS AND TASKS:

  1. Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts.
  2. Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
  3. Maintain a close working relationship with other regional SAP teams necessary to support all assigned accounts.
  4. Act as initial escalation point for cloud solutions for those accounts within their portfolio
  5. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives)
  6. Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
  7. Facilitate quarterly Account Reviews with customer and Account team
  8. Manage new account assignment into portfolio


EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  1. Bachelors or Master’s degree in Business, Marketing, Communications, Sales or other relevant field of study
  2. Fluent in English, written and spoken
  3. Strong communication skills including an aptitude and passion for public speaking
  4. Creative and resourceful self-starters with strong interpersonal skills
  5. Possess a strong desire to work in a dynamic, fast paced organization
  6. Relationship oriented possessing an aptitude for quickly creating and nurturing
  7. connections with others
  8. Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
  9. Creative problem solver who can work independently as well as a team.
  10. Multi-lingual a plus


WORK EXPERIENCE:


  1. 2-5 years of experience in sales, consulting, support or other relevant customer centric role, including internships
  2. Proven record of customer facing experience in SAAS, preferably Oracle or SAP
  3. Demonstrated knowledge of business processes and industry trends
  4. Exposure or Experience to selling or delivery consulting services or managing complex customer engagements a plus

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