Service Delivery Manager
2 hours ago
As a VMO Service Delivery Manager is responsible for tracking and analyzing the delivery of services to ensure they align with the organization’s value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement, ensuring services deliver measurable business value and enhance overall efficiency.Service Performance Analysis and Reporting Collect, analyze, and interpret data on service delivery performance against agreed metrics and value targets.Prepare clear reports and dashboards to communicate findings to stakeholders by using data tools and collaborate with service teams to gather accurate information. Identify trends, risks, and opportunities for improvement.Value Optimization and Improvement Initiatives Identify gaps between current service delivery and value objectives.Recommend and support initiatives to enhance service efficiency, cost-effectiveness, and business impact.Collaborate with cross-functional teams to design and implement improvements, track progress, and measure outcomes.Stakeholder Engagement and Communication Liaise with internal stakeholders, including service owners, finance, and business units, to ensure alignment on value goals and service expectations.Facilitate meetings example Governance and workshops as needed.Maintain clear, consistent communication and manage expectations regarding service delivery and value realizationDocumentation and Compliance Maintain accurate documentation of service delivery processes, Governance, value metrics, and improvement actions.Ensure compliance with organizational standards and governance policies.Update value management frameworks (Governance, Planview, service catalogues, Project Appraisal Document and audit records regularlyContinuous Learning and Process Enhancement Stay updated on industry best practices, tools, and methodologies related to service delivery and value management.Suggest enhancements to existing processes.Participate in training, research, and knowledge sharing within the team.Candidate Profile10+ years of IT and business industry work experience, with at least 9 years in an Agile/Service delivery and tooling and process management role.Product, Services and Project Management experience preferably in a demanding, fast paced Fortune 500 Global organization, and leading global cross functional teams.Working experience with Agile principals and/or tools.Six Sigma and Agile knowledge preferred.Must be a detail oriented, analytical, and an independent thinker.Must be comfortable interacting with technical teams and can distill complex technical issues into understandable issues for process owners.Strong written and verbal communication skillsClient relationship management in a large global organization.Strong Customer service skills.Knowledge of Agile concepts and current technology protocols and standards.
-
Service Delivery Manager
2 weeks ago
Noida, Uttar Pradesh, India Carrier Airconditioning & Refrigeration Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionCarrier Airconditioning & Refrigeration Ltd. is a machinery company headquartered in Gurgaon, India. The organization specializes in the production and distribution of cutting-edge air conditioning and refrigeration systems. Leveraging expertise in technology and innovation, Carrier Airconditioning & Refrigeration serves a diverse client...
-
Service Delivery Manager
1 week ago
Greater Noida, Uttar Pradesh, India Mercer Full time ₹ 15,00,000 - ₹ 30,00,000 per yearRole & responsibilitiesService Performance Analysis and ReportingCollect, analyze, and interpret data on service delivery performance against agreed metrics and value targets.Prepare clear reports and dashboards to communicate findings to stakeholders by using data tools and collaborate with service teams to gather accurate information.Identify trends,...
-
Global Service Delivery Manager
7 days ago
Noida, Uttar Pradesh, India Marsh McLennan Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAs a VMOService Delivery Manageris responsible for tracking and analyzing the delivery of services to ensure they align with the organization's value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement,...
-
Global Service Delivery Manager
1 week ago
Noida, Uttar Pradesh, India Axiom Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHiring: Global Service Delivery LeaderLocation:Noida, Sector 62 |Work Mode:WFONotice Period:Immediate – 15 daysAxiom Technologies is looking for an experiencedGlobal Service Delivery Leaderto drive operational excellence and seamless delivery across multiple client accounts worldwide. If you have a proven track record in managing large-scale field service...
-
Service Delivery Manager
1 day ago
Noida, India Clearwater Analytics Full timeJob Summary: Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater’s clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level. They are viewed by our clients as a trusted advisor, solving complex investment...
-
Service Delivery Manager
2 weeks ago
Noida, Uttar Pradesh, India Flight Centre Travel Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob no: 528047Brand: Product and TechnologyWork type: Full timeLocation: Noida, IndiaCategories: Information & TechnologyHello,FCM part of FTCG is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client...
-
Service Delivery Manager
2 weeks ago
Noida, Uttar Pradesh, India Clearwater Analytics Full time US$ 90,000 - US$ 1,20,000 per yearJob Summary: Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level. They are viewed by our clients as a trusted advisor, solving complex investment reporting...
-
Service Delivery Coordinator
2 weeks ago
Noida, India Axiom Technologies Full time**Roles & Responsibilities** - Maintaining positive relationships with customers. - Identifying customer needs and overseeing service delivery within the business context. - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Managing finances and budgets. - Determining ways to...
-
Service Delivery Officer
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per yearService Delivery Officer-BRANCH BANKING-ServiceWe are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business...
-
Delivery Manager
2 weeks ago
Noida, India Birlasoft Full timeAbout Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...